[Hiring] Agentic Workforce Adoption Manager @SOCi

Role Description

The Agentic Workforce Adoption Manager is responsible for driving the active adoption of SOCi’s AI-powered capabilities and ensuring customers realize measurable, high-value business outcomes. This role plays a critical part in SOCi’s strategic evolution from a platform-centric solution to an AI-first, outcome-driven model. You will help customers transition from manually executing work within a platform to leveraging SOCi’s Agentic Workforce solutions to get work done autonomously.

Operating as a performance-driving specialist within the Customer Success organization, you will partner closely with Customer Success Managers (CSMs), Product, Sales, and Customer Delivery teams to:

• Identify adoption opportunities
• Eliminate friction
• Accelerate time-to-value

You will work directly with customer teams to educate, guide, and influence behavior—ensuring our AI capabilities are fully embedded into their day-to-day operations to boost retention and account expansion.

Responsibilities

• Drive AI Adoption: Lead the transition of customer workflows from manual platform usage to AI agent-based execution across assigned accounts.
• Accelerate Value Delivery: Shorten customer time-to-first-agent and accelerate time-to-value to ensure early, sustained success.
• Enable Operational Shift: Help customers "hire, onboard, train, and operationalize" SOCi’s AI agents directly into their unique business processes.
• Lead Customer Engagements: Structure and deliver high-quality discovery sessions, adoption workshops, webinars, and value realization reviews.
• Cross-Functional Collaboration: Partner with CSMs to identify, prioritize, and capture high-impact AI opportunities.
• Collaborate with Product teams to provide structured feedback on adoption hurdles, customer needs, and feature prioritization.
• Enable Sales and CS by providing positioning strategies, messaging, and playbooks that align AI adoption with growth opportunities.
• Translate Capabilities to Value: Turn technical AI functionality into clear, outcome-oriented use cases aligned with customer business goals (e.g., ROI, efficiency gains, and business impact).
• Build Playbooks: Develop, refine, and contribute to repeatable adoption frameworks, enablement materials, and best-practice playbooks.
• Uncover & Remove Friction: Identify adoption barriers and work cross-functionally to clear operational and technical roadblocks for the customer.

Qualifications

• 4–6+ years of experience in Customer Success, Professional Services, Consulting, or relevant SaaS customer-facing roles.
• Proven experience working directly with B2B SaaS customers in post-sale environments.
• Demonstrated track record of driving software product adoption and successfully influencing user behavior change.
• Exceptional communication, presentation, and customer enablement skills.
• Ability to thrive and collaborate effectively across cross-functional teams in a fast-paced environment.
• Bachelor’s degree or equivalent practical experience.

Requirements

• Hands-on experience working with AI-driven solutions or advanced technology in SaaS environments.
• Experience serving enterprise or multi-location/franchise customer models.
• Proven ability to lead structured customer workshops, enablement sessions, and strategic reviews.
• Solid grasp of the SaaS customer lifecycle, user adoption drivers, and value realization frameworks.
• Industry background or familiarity with MarTech, local marketing platforms, or enterprise software ecosystems.

Benefits

• Comprehensive Benefits Package (full-time permanent, non-contract roles only)
• Health insurance plans, dental, and vision
• Wellness incentives
• 401(k) plan with employer match
• Flexible Work Environment (full-time, non-contract roles only)
• Flexible paid time off
• Quarterly wellness days
• Paid holidays
• Unique employee engagement programs
• Empowering Career Growth and Success