[Hiring] Pharmacy Support Analyst III @ScriptPro LLC

Role Description

The Pharmacy Support Analyst III role at ScriptPro is responsible for troubleshooting, analyzing, and maintaining ScriptPro systems, applications, hardware, and computer peripherals, as well as using remote support software (i.e. BOMGAR, PCAnywhere, SecureLink, and Windows Remote Desktop) to assist customers with reported issues. This person will consult with customers to help identify recommended best practices for system configuration, pharmacy workflow, and potential enhancements available.

This is a remote work from home position regardless of location. Some travel by air or auto may be required.

Qualifications

• Associate’s degree in a computer or computer science related field or preferred 4+ years related experience
• 2+ years ScriptPro Customer Service experience
• Preferred 4+ years experience with Windows OS (Windows 7/10 Server 2012/2016), networking, software, and hardware troubleshooting
• Expert knowledge of desktop and peripheral hardware troubleshooting
• Expert experience supporting proprietary software applications
• Expert knowledge of connectivity and networking concepts
• Advanced knowledge of SQL databases and query syntax
• Experience with a remote support tool (BOMGAR, PCAnywhere, SecureLink, or Windows Remote Desktop, etc.)
• Experience with a help desk ticketing system (Oracle, Siebel, or other CRM systems)
• Experience with SLA driven resolution times
• Efficient typing skills are a must; candidate must be able to type 50 WPM
• Excellent written and verbal communication skills
• Exemplary attendance and punctuality
• Outstanding customer service skills
• Positive attitude, drive, and tenacity
• Ability to thrive in a position supporting a constantly evolving and growing industry
• Ability to multitask with varying priorities, while still maintaining a high attention to detail
• Problem solving and analytical skills

Requirements

• Knowledge of healthcare or pharmaceutical industry emphasis in outpatient pharmacy practice
• Experience working with inventory suppliers to place orders
• IT Certification (A+, MCITP Windows OS, Network +, etc.)
• Pharmacy operations knowledge

Remote Work Requirements

• Must have high-speed reliable internet access with a hard-wired connection
• Must have a distraction free home office workspace
• Must be willing to participate in video virtual meetings (camera on)

Benefits

• Medical, Dental, Vision, Short-Term Disability, Company Paid Life Insurance & Long-Term Disability
• 24/7 on campus Gym
• Vitality Wellness Program that helps lower your premium costs
• Paid Time Off (PTO)
• Parental Leave
• Nine (9) paid holidays
• Paid volunteer hours
• Employee Assistance Program
• Company-sponsored events and team-building activities
• 401(k) Retirement Plan with company match
• Financial investment services
• Employee discounts on products and services