[Hiring] Customer Service Representative @Iconma Portal

Role Description

Our client, a Healthcare company, is looking for a Customer Service Representative - Health Plan for their Remote location.

• Under the general supervision of a Manager, the Customer Service Representative is primarily responsible for triaging inbound calls from customers while ensuring a high level of customer service.
• Responsibilities include assisting Health Plan Customers with inquiries regarding:
  • Enrollment Information
  • Premium Payment Options
  • Requests for Health Plan materials
  • Health Plan Exchange Product information
• Additional responsibilities include:
  • Maintain accurate documentation of customer contact
  • Communicate effectively with customers
  • Maintain confidentiality
  • Maintain good working relationship with co-workers

Qualifications

• Strong background in Customer Service
• Experience working in a call center or the health insurance industry preferred
• Strong communication and computer skills required
• High School diploma with some college level coursework preferred
• Minimum of 2 years of experience in customer service required

Requirements

• Answering phone inquiries related to:
  • Premium Billing
  • Claims
  • Benefits
  • Eligibility
• Standard computer programs used in the department: Epic

Benefits

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities