[Hiring] Customer Service Rep @Stefanini Group

Role Description

• Provide customer service to end users via telephone, email, or web chat.
• Provide restorative or maintenance actions to resolve end-user problems.
• Respond to end-user problems based on standard procedures.
• Correctly track incidents and calls, including but not limited to entering data into the database timely and accurately.
• Multi-task and handle assigned duties while assisting end-users.
• Assist end-users with the creation and alteration of electronic credit applications and contracts.

Qualifications

• Excellent in oral and written English communication.
• Excellent customer service skills.
• Must consistently meet or exceed required performance criteria.
• Able and willing to take customer support calls during the duration of your shift.
• Familiarity with a call center environment.
• Familiarity with ticketing system.
• Must be willing to work in different shifts, including rotating Saturdays.

Company Description