[Hiring] Customer Service Representative @Helpware

Role Description

As a Customer Support Representative, you will collaborate with core team members and department heads to navigate customers' needs and deliver optimal results. We are looking for a candidate with a history of success interacting with customers, building strong relationships, and practicing customer advocacy. Our ideal candidate is eager to learn, strives for excellence, and is committed to building a long-term career.

Primary Responsibilities

• Handle customer inquiries
• Provide information about our services
• Troubleshoot and resolve issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services
• Ensuring customer requests are handled in an appropriate and timely manner
• Provide cutting-edge service in a friendly, confident and knowledgeable manner
• Utilize various Helpware and client-based tools and applications for customer support

Qualifications

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with customers
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Golf or travel industry experience (not required)
• Logistics or transportation experience (not required)
• Ability to multitask and prioritize while remaining calm and pleasant
• Solid problem-solving skills
• Strong organizational skills
• Experience w/ consumer type apps and consumer type shopping
• Quick thinkers & able to adapt
• Courteous with customers
• Customer Service experience