[Hiring] Customer Service Representative @Unifin, Inc

Role Description

Your role as a Banking Customer Service Representative - Seasonal includes:

• Handling inbound calls from customer inquiries and complaints in a Financial / Bank Services environment.
• Maintaining a positive, empathetic, compassionate, and professional attitude toward customers at all times.
• Resolving service problems like customer complaints and identifying the cause of the problem.
• Ensuring that customer queries are answered to their satisfaction and in a timely manner.
• Addressing customer concerns related to the services and providing the best solutions for their needs via various communication channels (email, chat, or social channels).
• Escalating any customer complaints to the Operations Supervisor when needed and ensuring solutions are sorted out efficiently.
• Providing accurate and complete information using our communication methods.

Qualifications

• At least 1 year of BPO experience.
• An innate drive to provide excellent customer service.
• Finished high school education.
• Strong interpersonal and comprehension skills.
• Capable of handling escalated situations, remittances, and disputes.
• Excellent communication and demonstrable probing and problem-solving skills.
• Fluent in both English and Spanish.

Requirements

• Laptop or Desktop specs:
• At least 2.0 GHz Processor (I5, I7 & up processor).
• At least 16GB of RAM.
• 256 GB HD space with 20GB available free.
• One available USB Port.
• USB Headset (combo Mic and Headset with noise-canceling).
• Internet access by Cable or Fiber (DSL, Satellite, etc. is not permitted).
• Minimum download speed of 10mbps and upload speed of 2mbps.
• Hardwired into the PC/Laptop (wireless internet access not permitted).

Benefits

• Corporate success starts by attracting the right people, developing and mentoring those that show potential, and taking steps to retain and promote top performers.
• Investment in providing the best growth opportunities.
• Promotions based on merit, past performance, and leadership potential.
• Recognition of top employees and assistance in their success.