[Hiring] Customer Service Opt-Out Support Assistant @HRS Talent Solutions

Role Description

When someone says they are still receiving messages after asking to unsubscribe, the response must be taken seriously. This remote customer service job records the report, checks the approved online preference information, and routes a discrepancy to the team that can investigate delivery and consent. Office administration matters here because the original request, current status, and subsequent messages must stay connected. You will not silently change a consent record or declare a legal conclusion.

A private home office is appropriate when the queue includes personal contact preferences and forwarded messages.

• Treat the report as a real issue.
• Read the message and identify the address and communication type involved under the employer's verification rules.
• Check the current status and relevant send history within your access, without digging into unrelated records.
• Note discrepancies for the campaign owner if the preference appears correct but another message arrived.
• Do not dismiss the report because the system displays “unsubscribed.”
• Send approved acknowledgement wording.
• Record the investigation owner and next status.
• Protect personal contact information.

Prior marketing experience is optional. Customer service or office administration experience can help, and the employer will train beginners on preference categories, privacy, and escalation.

Questions the investigation may need:

• Which address received the unwanted message?
• What type of email was it?
• When did the person make the opt-out request?
• Is the preference recorded in the current system?
• Does the reported message belong to a different program?
• Who owns the follow-up after the initial acknowledgement?

Gather only the details the employer's process calls for. The customer may attach the unwanted email; keep it in the secure case, not in a general campaign spreadsheet. If an internal record is corrected by an authorized colleague, wait for confirmation before telling the person the issue is resolved.

A repeated report should be linked to the earlier case so investigators can see the sequence. The work is not about defending a marketing program. It is about respecting a request and giving the right team a complete, accurate account of a possible failure.

The work may involve several messages from the same person after an earlier escalation. Read the existing case so you do not send a fresh generic acknowledgement that ignores their history.

• Record the time and message type accurately; those details can help the authorized team identify why the opt-out did not behave as expected.
• A clear handoff also notes whether the unwanted message was recent or part of a repeated pattern.

Keep the original request visible. A customer may have opted out of one newsletter while still receiving a different type of notice, or the system may show a status that does not match the email they received. Those possibilities are reasons to investigate, not assumptions to send back as an answer.

A useful acknowledgement explains that the issue has been referred without suggesting that an unresolved problem is already fixed.

Qualifications

• Familiarity with email preferences is helpful.
• Relevant customer service, office administration, or recordkeeping work experience is a plus.

Requirements

• Ability to read requests carefully and keep an accurate trail.
• Willingness to undergo training on the employer’s rules.

Your Application

We are open to people who have never held a formal support title but can read a request carefully and keep an accurate trail. If you’re selected for the next step, you may be asked to complete an application on the hiring company’s website. The hiring team will explain which requests this position may handle directly.