[Hiring] Account Credit Customer Service Assistant @HRS Talent Solutions

Role Description

An approved credit can be recorded without yet being applied to an invoice. In this remote job, you help a customer understand which stage the billing system actually shows. You will check the correct account and credit reference, explain the permitted status in ordinary language, and pass questions about amounts or allocation to the billing team. This is customer service supported by careful office administration, not a position that authorizes credits or makes accounting decisions.

Consider a customer who received a credit notice last week and now sees the original amount on a new invoice. The notice, account credit, invoice and payment history may represent different stages. Your tasks may include:

• Review assigned online account-credit questions.
• Match the person and credit reference to the correct account.
• Distinguish approved, available, and applied statuses.
• Send a concise reply from verified system information.
• Route amount or application disputes to billing specialists.
• Record what was explained and what remains pending.
• Follow privacy rules for account documents.

Previous billing experience is helpful but not necessary. Customer service or office administration backgrounds can also fit, and the company will train beginners on its credit fields and referral limits. You should be comfortable with numbers and unwilling to guess when a status is unclear.

Qualifications

• Comfortable with numbers.
• Experience in customer service or office administration is beneficial.
• Willingness to learn about credit statuses and referral processes.

Requirements

• Ability to review billing information in a private setting.
• Experience with accurate records and routine billing questions is a plus.
• Clear written communication skills.

Benefits

• Remote work opportunity.
• Part-time position.
• Hourly rate of $30.10 - $32.25.

Company Description

The employer will provide a secure verification method for discussing account details. A clear note should show the credit document or reference checked, the status shared, and any question that requires a specialist. If the customer disputes the amount or asks how it will be used, pass that request along with the context intact.