[Hiring] Online Application Customer Service Assistant @HRS Talent Solutions

Role Description

The Online Application Customer Service Assistant handles the critical step of assisting applicants who have completed a form but cannot attach the requested file. Responsibilities include:

• Reading error descriptions and checking approved upload instructions.
• Explaining routine fixes and routing system failures or unusual privacy questions to the appropriate team.
• Ensuring customer service is delivered through online messages, supported by accurate office administration notes.
• Finding the actual obstacle related to file uploads.
• Checking the permitted status view before confirming application completion.

Qualifications

• Basic computer comfort.
• Patient writing and careful reading skills.
• Previous customer service or office administration experience is helpful but not required.
• Transferable experience in helping classmates or coworkers with forms is relevant.

Requirements

• Answer assigned upload questions by email or chat.
• Locate the relevant online application record where access permits.
• Check the published file-size and format instructions.
• Explain an approved retry step in plain language.
• Record the error wording or stage reported by the applicant.
• Refer platform defects to technical support.
• Escalate sensitive document handling questions.
• Confirm only the submission status visible in the system.

Benefits

• Hourly rate of $26.70–$28.45.
• Training provided on the application system, common errors, and secure document processes.
• Opportunity to work remotely with a private home office.

Company Description

This is an introductory position where the employer will provide training and support.