[Hiring] Customer Service & Administrative Assistant @My Hero VA

Role Description

Our client is a Florida pool leak detection and repair company seeking a bilingual English and Spanish Customer Service & Administrative Assistant to manage customer communications, support technicians, and keep daily administrative work organized.

You will:

• Answer calls and emails, communicate technician arrival windows, review and send service reports, and follow up on unpaid invoices and quotes.
• Demonstrate strong attention to detail, a friendly phone presence, and the ability to be proactive and take ownership of tasks throughout the day.

Responsibilities

• Answer incoming calls and emails, explain the company's services and pricing, and respond to customer questions.
• Communicate two-hour arrival windows to customers based on technicians' daily schedules.
• Review technician reports for accuracy and completeness, clarifying missing or incorrect information before sending.
• Upload service reports to Jobber and email completed reports to customers.
• Follow up with customers regarding unpaid invoices and outstanding payments.
• Respond to questions about jobs and coordinate requests for return visits with the team.
• Help technicians locate properties using Google Maps or by contacting homeowners and partners for directions.
• Maintain accurate customer details, job records, and communication notes in Jobber.
• Gather customer and job information to help the owner prepare quotes.
• Follow up on outstanding quotes and request Google reviews during quieter periods.
• Keep customers, technicians, and the office informed of outstanding questions and next steps.

Qualifications

• Fluent English and Spanish, both spoken and written.
• Previous professional experience in customer service and administrative support.
• Experience using Jobber and RingCentral.
• Confidence handling inbound calls, customer questions, and payment follow-ups.
• Strong attention to detail when reviewing reports, addresses, and customer records.
• Ability to manage multiple tasks and follow through without constant reminders.
• Comfortable using email, Google Maps, and online business tools.
• Ability to learn the company's services, pricing, and Florida service area.
• Reliable computer, stable internet connection, and a quiet workspace suitable for customer calls.
• Availability Monday through Friday, 8:00 AM to 5:00 PM Eastern Time.

Requirements

• Highly Preferred: Experience supporting a pool service, repair, or other home services company.
• Experience coordinating with field technicians and communicating appointment windows.
• Experience following up on invoices and service quotes.
• Previous remote experience supporting U.S. customers.

Benefits

• $9–12 USD/hr
• Full-Time Remote Work From Home Role

Location

• Remote.

Availability

• Full-time, Monday through Friday, 8:00 AM to 5:00 PM Eastern Time.
• Seeking someone available to start as soon as possible.