[Hiring] Bilingual Claims Coordinator @First Canadian Financial Group

Role Description

The Bilingual Claims Co-ordinator reporting to the Manager, Group & Creditor Life and Disability Claims is based in the Sherwood Park. This role is the primary point of contact for customers wishing to advance a claim therefore providing initial responses to inquiries.

The hours of work for this role will be 9:00am to 6:00pm Monday through Thursday and 9:00am to 5:00pm on Friday.

Essential Responsibilities:

• Reception duties – meet with claimants attending our office for general assistance, inquiry response, and for the establishment of new claims.
• Managing the Creditor Claims general incoming email/fax inbox.
• Manage incoming customers, third party, and Dealer representative calls from an Automated Call Queue.
• Communicate directly with customers, their representatives and financial institutions (verbally and in writing).
• Identify active certificates, generate claims documents, and prepare files for assignment.
• Maintains highly accurate and detailed client contact notes of all customer queries, Coordinator activities, and issues affecting Certificates and claims (initiated/pending/open/closed) queries.
• Prepare claims correspondence and entitlement cheques for mail / courier delivery.
• Administrative/Clerical support to Examiners/Supervisors/Managers.
• Employees may work remotely on a permanent or temporary basis.
• Other duties as required.

Qualifications

• A minimum of a high school diploma is required.
• A minimum of 1-2 years of relatable work experience is preferred in an Administrative Assistant/Insurance Clerical position.
• Previous Call Center experience and frontline customer interaction via telephone and/or email is highly preferable and is considered a key asset.
• Intermediate skill with Microsoft Office (Word/Excel) is required.
• Fluent in both English and French with proven skills in verbal and written communication is required.
• Successful completion of a credit check, criminal background check, education verification and employment reference checks is required before employment.

Benefits

• An uplift of 5% is applied after the probationary period for qualified professional level French bilingualism (both spoken and written).
• Off work 1 hour early on Fridays.
• Earned Time-Off Program and vacation.
• Group Retirement Savings Plan with employer match.
• On-site gym including free weekly classes with a qualified trainer.
• Newly renovated facility with ergonomic desks/chairs.
• Educational assistance and career development.
• Employee benefits.
• Health and Wellness spending account.
• Employee Assistance Program (EAP).
• Employee discount programs.
• A Culture Team dedicated to diversity, inclusion, and employee programs.
• Employee recognition and appreciation events.