[Hiring] Client Relations Associate @FreeElective Network

Role Description

We are looking for a smart, enthusiastic, people-oriented individual to support our client relations manager in providing outstanding service to our discerning clients.

The ideal Client Relations Associate will have excellent communication and people skills and be experienced in customer service or hospitality. The work would nominally be at FreeElective Network's office in the heart of Chennai, a few miles from the IIT-Madras campus. Most of the team has been working remotely since March 2020, and the option to work from home remains available.

The position represents a terrific opportunity to work in a fast-paced entrepreneurial environment, especially for someone who derives satisfaction from assisting people and playing an influential role in their making important life decisions.

Responsibilities

• Understand the customer lifecycle, maintain intimate knowledge of our products and services, and exercise good judgment in responding to enquiries and concerns from leads and members—clearly, patiently, and yet efficiently, whether via live chat, email, or phone.
• Nurture leads by proactively communicating with prospects and tastefully promoting the value of our services.
• Onboard new clients and guide them in getting the most out of Jodi365, curate matches for them, reach out to handpicked matches on their behalf, explore compatibility, and act as a trusted intermediary in the process.
• Support the client relations manager in cultivating strong relationships with clients, from first contact, and ensuring proper client service throughout their journey towards finding the right match.
• Record feedback from prospects, leads, and clients and provide timely and appropriate product and customer development input to the product, marketing, sales, and support teams.
• Remain current with new products/services/pricing as well as training, policy, and procedural updates.
• Assist management team in ensuring efficient progress of workflow and transforming business visions into reality.

Qualifications

• Genuine interest in helping our users as they go about what may be a life-changing experience.
• Strong reading comprehension and written/verbal communication skills (English).
• Excellent knowledge of office productivity software (e.g., Excel, Google Sheets) and relevant digital marketing tools.

Requirements

• At least one year's experience in a customer-facing job.
• Fluent in at least one other Indian language, besides English.
• Ability to excel in a metrics-driven environment.
• Familiarity with customer relationship management (CRM) software and practices.
• Experience with consumer-facing, interactive web sites or mobile apps.

Desired Soft Skills

• Team player with strong analytical and project management skills.
• Organized and detail-oriented individual who works well with deadlines.
• Willingness to learn, switch roles as necessary, and to roll up one's sleeves to get a job done.
• Self-starter with the ability to work independently in a fast-changing environment.
• Energized by the opportunities and challenges of working at a small and growing company.

Some Tips, Before You Apply

• Please review our web sites – FreeElective.com, Jodi365.com, and Peepul365.com (in the pipeline) – before you apply, to get a good understanding of our businesses.
• Be true to yourself. Ask yourself about this job, “Is this what I really want to do professionally?”
• If you don't see our full application form reproduced on this job board, go to careers.FreeElective.com and apply from there.
• Spare us a cut-and-pasted, recycled cover letter! Take the time to provide thoughtful answers to our screening questions.
• Say it in your own words. Your responses will be more compelling if they came from the heart.
• Got any questions? Write to us at: [email protected].
• Know someone who may fit the bill? Please share this job posting with them.