[Hiring] Forms Intake and Customer Service Assistant @HRS Talent Solutions

Role Description

The Forms Intake and Customer Service Assistant checks submissions, connects related records under the employer’s rules, and ensures the right team sees the most useful information. You will not reject an application or decide which version is legally valid.

This job involves:

• Removing apparent duplicates.
• Comparing permitted identifiers, submission times, and content of forms.
• Documenting questions instead of merging records when unsure.
• Identifying changes in corrected forms while preserving the first submission.
• Ensuring distinctions prevent changes to the substance of a person’s request.

What a useful review shows:

• Recording whether entries are an exact repeat, a correction, or an unrelated new request.
• Attaching or linking later submissions to earlier cases where permitted.
• Using approved wording to ask for specific information when required fields are missing.
• Noting differences in attachments and recording unreadable attachments accurately.
• Routing privacy or identity problems to the right owner before making changes.

In the online intake queue:

• Opening assigned forms and locating the related case or account.
• Comparing identifiers and timestamps before marking a repeat.
• Preserving meaningful changes between submissions.
• Recording missing or unreadable attachments accurately.
• Asking focused questions when a routine field is incomplete.
• Linking forms only within the authority given to the role.
• Sending uncertain matches to a reviewer with the reason stated.
• Updating the case note for the next person to follow the sequence.

The main result is an organized record, not a decision about the request itself. A reviewer should be able to see what was first submitted, what changed, and what still needs clarification. Office administration habits support that result, while customer service helps you write a response that is clear and considerate.

Qualifications

• No previous forms-processing job is required.
• Training will cover the employer’s system, matching criteria, and privacy rules.
• Basic computer use, careful reading, and short written communication are useful starting abilities.
• Experience with organized school applications, customer messages, or volunteer records is beneficial.
• A quiet home office may be appropriate for reviewing personal information in this remote role.

Requirements

• Pay range: $25.30–$27.05 per hour.
• Experience with forms, records, or helpful written responses can come from a job, study, or volunteering.
• You need not have worked in formal intake before; the employer teaches its matching process.

Benefits

• Remote work opportunity.
• Flexible working schedule.

Company Description

The selection process will clarify which forms and account records this position handles.