[Hiring] Order Damage Customer Service Assistant @HRS Talent Solutions

Role Description

A customer reports that an item arrived damaged and sends photos. Your part of the process is to connect those photos to the right order case, confirm what information was received, and pass the record to the person who handles the claim or remedy. This is remote customer service with an office administration component. It does not authorize you to decide fault, issue a refund, or promise a replacement.

Full-time or part-time | $27.75–$29.55 per hour

Online order support · Remote

Tasks in the intake stage

• Review assigned damage messages and online submissions.
• Match the request to the correct order and item.
• Check whether all supplied photo files can be opened.
• Preserve the customer’s description in a factual note.
• Attach images in the designated case system.
• Ask for a missing ordinary detail when the guide calls for it.
• Route the complete record to the claims or order owner.
• Keep later customer messages attached to the same case.

Working carefully with photos

• A photo can show more than the damaged product. It may include a home address, a person, or another private detail.
• Use the employer’s protected storage and sharing settings; do not download files to an unmanaged device or forward a broad email chain.
• If the same image arrives twice, identify it without deleting evidence unless the procedure permits it.
• If the customer reports damage to multiple items, label each image only as far as the information supports.

Qualifications

• Prior customer service or office administration experience is welcome.
• No claims-handling history is required.
• Ability to read an order record, write a respectful reply, and organize several attachments without mixing customers.

Requirements

• A private home office may be suitable for remote review of customer photos; the employer will confirm equipment and working hours.

Applying for order support

• If you have organized files or responded to customer questions, make that experience visible on your resume.
• The claims decision is outside this role, so no claims background is required.
• The company will teach its photo and order intake process.
• If you’re selected for the next step, you may be asked to complete an application on the hiring company’s website.
• Please do not include a customer’s images in your own application materials.