[Hiring] Customer Service Email Follow-Up Assistant @HRS Talent Solutions

Role Description

This remote position helps a customer service team ensure routine email conversations reach a clear next step. You would review assigned conversations, check what has already been promised, and send a courteous follow-up using the company's approved information. The job is primarily written communication and accurate records, with training on the employer's systems and response rules.

• Review assigned online email threads and identify those waiting for a customer or internal reply.
• Check the last response and any stated follow-up date before contacting someone.
• Draft short messages based on approved guidance rather than inventing a policy answer.
• Attach an available standard resource when it directly answers the question.
• Record replies and status changes in the assigned customer system.
• Send a complex or sensitive issue to the correct person with its context intact.
• Flag a message that appears to have reached the wrong customer record.

Qualifications

• Enjoys careful reading and can write a helpful email without making it sound automated.
• Experience in customer service or office administration is useful, but paid experience is not required.
• School projects, volunteer coordination, or other roles involving accurate messages can demonstrate relevant habits.
• Familiarity with an online inbox and basic computer navigation will help get started.

Requirements

• A resume showing written communication, reliable follow-through, or careful record updates is relevant.
• If you have not held a formal support position, describe a situation where you kept someone informed while waiting for an answer.
• Clear examples matter more than a particular job title.

Benefits

• Pay is $29 per hour.
• The opening may be part-time or full-time.
• The hiring company will confirm the hours and compensation details for its opening.