[Hiring] Course Registration and Customer Service Assistant @HRS Talent Solutions

Role Description

The Course Registration and Customer Service Assistant is responsible for assisting learners with course registrations and providing customer service support. This role includes:

• Checking the online enrollment stage and explaining the published steps.
• Routing eligibility or payment questions to the correct team.
• Maintaining office administration records connected to each inquiry.
• Ensuring no admission to restricted programs without confirmation.
• Explaining course status and confirming registration details.
• Handling routine questions about dates, joining instructions, and required documents.
• Keeping a concise case history of inquiries and responses.
• Learning office administration and customer service skills.
• Demonstrating patience with first-time online learners.
• Maintaining accuracy with dates and course details.

Qualifications

• Prior experience in customer service is a plus.
• Strong communication skills.
• Ability to follow processes accurately.

Requirements

• Confirm the exact course and session.
• Check submitted forms against their current stage.
• Keep proposed switches separate from bookings.
• Refer prerequisite decisions to the program owner.
• Verify dates and time zones before sharing them.
• Record unanswered questions for follow-up.

Benefits

• Full-time remote work opportunity.
• Competitive pay at $29 per hour.