[Hiring] Customer Service Associate @DHRM

Role Description

Virginia Tax’s Office of Customer and Tax Services is seeking Customer Service Associates who are customer-focused individuals to provide assistance to taxpayers, businesses and their representatives over the telephone. The Contact Center is a fast-paced, dynamic work environment which requires:

• Quick learning and thinking
• Strong interpersonal skills
• Professionalism in dealing with the public

The Contact Center is the first point of contact for the majority of the agency’s customer service functions and serves a vital role in fostering positive customer interactions and ensuring timely responses to inquiries.

These are full-time positions, with 8-hour shifts, Monday-Friday, 8:30am – 5:15pm ET. This is a remote/home-based position once trained. Training is 10-12 weeks, with the first 2 weeks in person, and then you would transition to remote. The anticipated start date for the positions will be in November 2026.

All candidates selected through this recruitment will be hired at a starting salary of $45,739 annually.

To be eligible to telework from home, a hard-wired high-speed Internet connection is REQUIRED with:

• Download speed of 30 MB or higher
• Upload speed of 20 MB or higher
• Maximum latency of 100 MS

Qualifications

• Strong computer skills to include the use and navigation of multiple systems
• Customer service skills
• Strong communication skills and demonstrated ability to effectively communicate with a diverse population, including exceptional listening, call control, and de-escalation techniques
• Experience analyzing and researching critical information and relaying that information to customers in an understandable manner

Requirements

• Experience working in accounting, banking and tax preparation
• Call center experience

Benefits

• Job stability and quality of life! Enjoy your work/life balance with flexible schedule options.
• 12 Paid State holidays on top of vacation, sick, volunteer, and personal leave!
• Comprehensive and affordable health benefits.
• Got student loans? You may be eligible for the Public Service Loan Forgiveness program.
• Participation in the Virginia Retirement System, VA 457 Deferred Comp, and more.

Special Instructions

• You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
• Internet Speed Test: To test the speed of your internet connection, from your home computer go to www.speedof.me and click the “Start Test” icon.
• All Virginia Tax employees must be current with filing their Virginia state tax returns ensuring they were filed in compliance with established laws, rules and regulations.
• Selected candidate(s) will be required to consent to and successfully pass a background investigation which includes fingerprint-based criminal history, tax compliance, and DMV driving record (if applicable) checks.
• The selected candidate will be prohibited from performing tax or accounting services for compensation during or outside business hours.

Contact Information

• Name: Virginia Tax Talent Acquisition Team
• Phone: 804-786-3608
• Email: [email protected]