[Hiring] Customer Service Administrator @20four7VA

Role Description

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia. We are looking for a reliable and customer-focused Customer Service Administrator to support our property compliance operations. This role involves coordinating health and safety inspections by communicating with tenants, landlords, and service providers while ensuring appointments are accurately scheduled and documented.

The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.

Scope of Services

• Make outbound calls to tenants regarding health and safety inspections.
• Handle inbound calls from tenants and customers regarding health and safety inspections, appointments, and related inquiries, while following the approved call script and maintaining a professional and engaging customer experience.
• Coordinate inspection appointments between landlords, tenants, and service providers.
• Handle tenant inquiries and concerns related to scheduled property inspections.
• Maintain accurate records of tenant communications and appointment confirmations.
• Follow up on missed appointments and reschedule as needed.
• Book jobs and inspections via phone and through our online booking system.
• Responsible for tenant communications related to health and safety compliance scheduling.
• Support increased workload during peak compliance periods (August–March).
• Collaborate with an established team managing 30,000+ annual client relationships.
• Opportunity for growth as the company expands into additional trade services.

Qualifications

• Excellent verbal and written English communication skills with a professional telephone manner.
• Strong mathematical and numerical skills.
• Fast typing speed of 60–70 words per minute (WPM).
• Previous experience in customer service, call handling, appointment scheduling, or administrative support.
• Excellent attention to detail and accuracy.
• Strong multitasking, organizational, and time-management skills with the ability to manage multiple schedules and priorities.
• Ability to handle sensitive conversations regarding property access, compliance, and tenant communications with patience, diplomacy, and professionalism.
• Comfortable coordinating with multiple stakeholders while maintaining excellent customer service.
• Understanding of UK rental property regulations and tenant rights is preferred.
• Ability to work independently, prioritize tasks effectively, and meet deadlines.

Requirements

• Contracted Hours per Week: 40 hours/week
• Daily Working Time: 9 AM-6 PM UK time
• Scheduled Working Days: Monday-Friday
• Reporting To/POC: To Be Determined
• Number of VAs: 1
• Gender Preference: None
• Languages Spoken/Preference: English
• Accent Preference: Neutral
• Region Preferences: Any

Benefits

• Competitive rates
• Weekly payments
• Various open roles are available
• Free training and upskilling
• Constant support and guidance
• A vibrant community always ready to support you
• And more!