[Hiring] Customer Success Coordinator @Beagle Services

Role Description

Our Company is looking for a Customer Success Coordinator who will be trained to understand the smart home devices and best practices on how to install the device at residential, multi-unit and some commercial properties.

• Demonstrated excellent, five-star customer service skills with high-end clientele.
• Excellent phone, email, and written correspondence abilities.
• Engage with potential and repeat customers to establish their needs and installation requirements.
• Strong problem prevention and solving skills.
• Learn and utilize company software for customer invoicing, job details, and coordination with Master Plumbers.
• Interact and liaise with national business partners to maintain top-notch service.
• Complete company-provided online product and service training within the first week.
• Goal-oriented with a solid teamwork mindset to assist fellow staff members as needed.

Qualifications

• Customer success and Plumbing Dispatch (2 - 4 years preferred).
• Ability to schedule installation and coordinate with installers.
• Ability to read, understand, and follow safety procedures.
• Must pass pre-employment Background Check.

Benefits

• 401(k)
• Paid time off
• Health insurance
• Dental insurance
• Vision insurance