[Hiring] Customer Retention Specialist @Remote Recruitment

Role Description

Remote Recruitment is hiring a Customer Retention Specialist for a UK-based employer, fully remote from South Africa, owning keeping customers happy and reducing cancellations.

You will protect the revenue a UK business has already won. You will reach out to at-risk customers, understand why they want to leave, and offer solutions that keep them.

Key Responsibilities

• Contact customers at risk of cancelling
• Handle cancellation requests with empathy and clear offers
• Record cancellation reasons and share trends with the team
• Run win-back and renewal follow-ups
• Meet monthly retention and save-rate targets

Qualifications

• Experience in customer retention, account support or customer service
• Experience with a CRM or helpdesk such as HubSpot or Zendesk
• Clear, persuasive spoken and written English
• Comfort working to retention targets
• A reliable laptop and stable fibre connection

Nice to Have

• Experience in subscription or e-commerce businesses
• Familiarity with a tool such as Gorgias or Intercom
• Experience reporting on churn

Benefits

• This is a full-time, 100% remote role working UK hours, 09:00–17:00 UK time (11:00–19:00 SAST).
• You will join a friendly UK team, receive clear onboarding and support.
• Work with a company that values reliability, communication and growth.
• Stable remote career with a UK employer.
• Use modern, cloud-based tools, so you can work from home with the equipment you already have.
• Our recruitment team supports every placement from application through to your first day.
• Open communication throughout the hiring process.