[Hiring] Customer Relationship Liaison Supervisor @Apria Healthcare

Role Description

• Collaborate to achieve key focus product starts budget by supervising a team of CRLs who process orders and monitor ordering portals.
• Utilizes technology and tools to their fullest capabilities to support and drive revenue growth through exceptional customer service levels and ensuring all portal orders are completed within referral and company expectations.
• Staff a team of customer service liaison’s that provide exceptional customer service through order processing and portal monitoring.
• Monitors productivity through key performance indicators and is responsible for implementing corrective measures.
• Supports regional revenue growth objectives by ensuring timely and accurate order processing and fulfillment in accordance with company standards.
• Promotes staff compliance with all applicable regulatory requirements.
• Create an inspiring team atmosphere with open communication.
• Set clear, concise, and attainable team goals.
• Motivate team members to be fully engaged and perform at their fullest potential.
• Lead by example with clear direction and candid feedback.
• Responsible for providing a safe and healthful work environment.
• Performs other duties as required.

Qualifications

• High School Diploma/GED required.
• At least five years of related industry experience in operations or sales experience or a bachelor’s degree.

Requirements

• Effective mentoring of subordinate staff.
• Must possess a keen ability to motivate and manage others with a positive mental outlook and forward thinking.
• Strong problem-solving skills.
• Time management skills.
• Change management skills.
• Behavioral interviewing.
• Ability to adjust quickly to business requirements.
• Results driven.
• Ability to communicate effectively in person, on the phone and electronically.

Preferred Qualifications

• College level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data is preferred.

Technical / Job Knowledge

• Knowledge of how to submit payor authorizations, use of payor portals and EMR systems is preferred.

Computer / Systems Skills

• Proficient in Microsoft Office Suite.
• Basic printing/faxing/scanning.

Benefits

• Medical, dental, and vision care coverage.
• Paid time off plan.
• 401(k) Plan.
• Flexible Spending Accounts.
• Basic life insurance.
• Short-and long-term disability coverage.
• Accident insurance.
• Teammate Assistance Program.
• Paid parental leave.
• Domestic partner benefits.
• Mental, physical, and financial well-being programs.

Work Environment & Travel

• Remote Setting.
• Travel: Occasional (5%).