[Hiring] VIP Relationship Manager @MetaMask

Role Description

MetaMask is launching an official VIP programme in early 2027. Our pilot showed that high volume traders bring their trading to MetaMask when someone owns the relationship with them. Swaps, Memecoins, Perps, RWA and Prediction Markets are at the heart of our business, and a small number of traders drive a large share of it.

As the US Relationship Manager, you will own MetaMask's relationships with US high volume traders and high-net-worth individuals (HNWIs) across our Trade and Money VIP programmes. The US market is competitive, and established exchanges have mature VIP offerings. You will win people over with trust, product access and time spent in person.

What you will own

• Finding, recruiting, onboarding and retaining VIP traders and high-net-worth individuals in the US.
• Building relationships across the US trader, HNWI and community landscape, including industry networks, referrals, events and inbound interest.
• Negotiating and agreeing VIP terms with candidates, within MetaMask's programme guidelines.
• Acting as each VIP's main point of contact, and bringing in Support, Product, Marketing and leadership when needed.
• Hosting and attending VIP gatherings across the US, working with our Events team, with regular travel to key US hubs and industry events.
• Turning conversations with VIPs into insight on trading behaviour, competitor offers, market shifts and product gaps, and sharing it with Product.
• Adapting VIP materials and communications for a US audience, in line with Legal guidance.
• Tracking and reporting on pipeline, volume, fees and retention.

What success looks like

• A growing, active and engaged VIP community in the US.
• Strong retention and a healthy flow of referrals.
• VIP feedback that shapes what Product builds.
• Relationships handled in full compliance with our policies.

Qualifications

• Experience in VIP, account management or business development in crypto, exchanges, brokerages or fintech.
• A credible network among high volume US traders, HNWIs, KOLs or communities, or a track record of building one.
• Excellent written and spoken English, and the polish to work with high net worth clients.
• A good understanding of the US trading landscape and how traders compare offers.
• Comfort working towards volume, fee and deposit targets.
• Solid knowledge of on chain trading and DeFi.
• Sound judgement on US regulation, and comfort working with Legal guidance.

Nice to have

• Experience hosting private events or community gatherings for high value and HNWI clients.
• Familiarity with MetaMask products across our trading features and Money Account.
• A product mindset: you can turn feedback into clear requirements.

Benefits

• The salary range listed for this role applies to US-based candidates only.
• Compensation for candidates based outside the US (including Canada, EMEA, and LATAM) will be determined based on location, experience, and skills during the interview process, and may differ from the listed US range.
• US pay range (not including bonus, equity or other benefits): $1 — $1 USD.

Company Description

In the rapidly evolving Web3 space, we believe that everyone is a builder. This expansive paradigm requires a range of backgrounds, talents, skills, and experiences to influence and shape the future. At MetaMask, this diversity fuels our ability to shift control and redefine the realm of possibility. We are committed to ensuring that our technology empowers people and communities through decentralized technologies. We welcome the range of perspectives and differences and celebrate them. We're excited to see how your unique skills as a builder can contribute to our vision, drive innovation, and help us shape a more inclusive Web3.

MetaMask is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.

MetaMask is aware of fraudulent recruitment practices and we encourage all applicants to review our best practices to protect yourself, which can be found on our page.

MetaMask may use artificial intelligence (AI) tools to support parts of our recruitment process, such as reviewing applications, screening resumes, or conducting initial candidate assessments. These tools are designed to assist our recruiting team and improve efficiency — they do not replace human judgment. A human recruiter or hiring manager reviews every candidate, and all final hiring decisions are made by people, not AI.

It is a requirement of employment in this position that applicants may be required to submit to background and identity verification checks, including but not limited to employment, education, criminal record checks, and other such checks as determined necessary by the company.