[Hiring] Relationship Manager II @The Standard

Role Description

As a virtual Relationship Manager II at The Standard, you will be providing best in class and profitable customer service to channel relationships, plan decision-makers, and plan participants for assigned accounts to achieve business growth and customer retention. This role supports a dedicated book of advisors and employers virtually.

• Develop and manage effective primary relationships with primarily advisors and channel relationships through frequent contact, proactive touchpoints, proactive phone calls, professional negotiation, responsive communication, and problem resolution.
• Develop and manage both standalone plans and Private Label PEPs.
• Work with customers (primarily advisors, but also employers) and channel relationships to understand their concerns/needs and, as needed, act as liaison between home office departments and the customer to initiate plan improvements and resolve issues.
• Inform the customer in a timely manner of industry and regulatory changes and explain the impact on the client.
• Provide plan design consulting services as needed.
• Provide investment advisory services, fund lineup updates, and deliver Investment Due Diligence and Monitoring Reports as necessary.
• Drive client retention by providing value added information to advisors and delivering information such as plan reviews through virtual meetings.
• Coordinate the installation of assigned new groups with the advisor and plan sponsor and channel relationships.
• Deliver all aspects of the enrollment, re-enrollment, and education process including scheduling, determining content, preparing for, scheduling on-site employee meetings, and delivering virtual meetings.
• Participate in sales presentations as a relationship manager when requested by sales manager.
• Promote new products and services to employers.
• Ability to work in Pacific Time Zone is a requirement of the role.

Qualifications

• Education: Bachelor’s degree preferred. Degree or an equivalent combination of education and relevant professional experience is required.
• Experience: 5+ years demonstrated relationship management experience in the retirement plans field along with excellent working knowledge of qualified plans, ERISA, and qualified plan investments.
• Professional certification required: You will be required to transfer a Series 6 /7, with Series 63 where applicable, OR a Series 65 license within 90 days of your date of hire. These licenses are required as part of your position.

Requirements

• Adaptability: Sees possibilities in changing circumstances, accepts and understands change and alters behavior as necessary.
• Winning Together: Actively engages colleagues to achieve shared outcomes by developing trust, inviting diverse perspectives and pushing to bring the best ideas forward.
• Customer Focus: Understands and anticipates both internal and external customer needs and develops customer-inspired solutions that exceed expectations.

Benefits

• A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions.
• An annual incentive bonus plan.
• Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure.
• A supportive, responsive management approach and opportunities for career growth and advancement.
• Paid parental leave and adoption/surrogacy assistance.
• An employee giving program that double matches your donations to eligible nonprofits and schools.

Company Description

We have built an enduring legacy of stability, financial strength and exceptional customer service through the contributions of the service-oriented people who choose to work at The Standard.