[Hiring] Customer Registration Manager @Vonage

Role Description

Join Vonage and help us innovate cloud communications for businesses worldwide! The Customer Registration Manager is a critical operational role within the Customer Success organisation, working closely with Technical Account Managers (TAMs) and Customer Success Managers (CSMs) to streamline and own all customer registration processes end-to-end.

• Serve as the central point of accountability for ensuring customers are accurately registered, onboarded to relevant platforms, and tracked throughout the registration lifecycle.
• Free up TAMs and CSMs to focus on strategic relationship management and value delivery.

Qualifications

• 3+ years of experience in an operations, customer success, or registration/onboarding management role — ideally within a SaaS, CPaaS, or technology environment.
• Strong organisational and project management skills with the ability to manage multiple requests simultaneously.
• Excellent attention to detail and a commitment to data accuracy.
• Proficiency with CRM tools (e.g. Salesforce) and project/task tracking platforms (e.g. Jira, Asana, or equivalent).
• Strong communication and stakeholder management skills — able to work effectively across teams and escalate issues clearly.
• Comfortable working in a fast-paced, high-volume environment with shifting priorities.
• A proactive, solutions-oriented mindset with a passion for process improvement.

Requirements

• Own the end-to-end processing of all customer registration requests across platforms, tools, and internal systems.
• Act as the primary point of contact for registration-related queries from TAMs, CSMs, and customers.
• Ensure all customer data is accurately captured, validated, and maintained in relevant CRM and registration systems.
• Manage and prioritise a queue of registration requests, ensuring timely completion against agreed SLAs.
• Coordinate with internal stakeholders (e.g. Legal, Finance, Compliance, Product) to resolve blockers or dependencies within the registration workflow.
• Maintain accurate and up-to-date tracking of all in-flight and completed registration activities.
• Build and maintain dashboards or reports to provide TAMs, CSMs, and management with real-time visibility into registration status.
• Proactively flag at-risk or delayed registrations and drive resolution.
• Produce regular reporting on registration volumes, completion rates, SLA adherence, and identified bottlenecks.
• Identify inefficiencies in existing registration workflows and propose improvements to reduce manual effort and processing time.
• Document standard operating procedures (SOPs) for all registration processes.
• Partner with the Customer Success leadership team to implement scalable, repeatable registration frameworks as the customer base grows.
• Support tooling and systems enhancements that improve registration accuracy and speed.
• Work closely with TAMs and CSMs to gather registration requirements for new and existing customers.
• Liaise with Product, Technical Operations, and Compliance teams to ensure registration processes meet regulatory and product requirements.
• Collaborate closely with Carrier, Regulatory, Numbers, and Operations teams to facilitate smooth processing of registration requests and resolve any carrier or regulatory dependencies.
• Support onboarding activities where customer registration is a dependency for go-live.
• Contribute to broader Customer Success initiatives and operational projects as required.

Benefits

• Discretionary Time Off
• Private Medical Healthcare
• Pension scheme
• Ericsson support line