[Hiring] Strategic Customer Success Manager @Synthesia

Role Description

As a Strategic Customer Success Manager for our Italian-speaking market, you’ll own a book of enterprise accounts across Europe, acting as a trusted advisor who drives adoption, retention and growth. You’ll partner closely with Sales to deliver a seamless onboarding experience and educate clients on a completely new way to create video content. Engaging stakeholders from day-to-day users through to the C-suite, you’ll make sure customers see clear ROI and become true champions of Synthesia.

• Reporting to the Director of Customer Success of Southern EMEA and focusing on Italian accounts in Europe.
• Drive Synthesia’s future growth by building relationships with clients and turning them into happy users.
• Help educate clients on a new way to create video content.
• Work closely with sales to create a cohesive onboarding experience for new users.
• Engage in business-level and technical conversations at multiple levels of the organisation, including the C-suite.
• Ideal for an individual who wants to expand their career with a fast-growing software company.

Qualifications

• Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS.
• Experience in managing a Book of Business along with KPIs.
• A track record in managing risk, forecasting, and identifying growth opportunities.
• Establishing a trusted advisor relationship with clients, driving value from Synthesia products and services.
• Successfully onboarding new clients and building key relationships in the first critical months and beyond.
• Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance.
• Light video editing using the Synthesia platform.
• Retention and growth of enterprise clients.
• Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities.
• Fluency in Italian and English.
• Based in Europe and can sit remote.

Requirements

• Experience at a fast-growing technology company.
• Familiarity with AI or video tools.

Benefits

• Competitive salary.
• Equity.
• Benefits reflecting your experience, skills, and the scope of the role.