[Hiring] Customer Onboarding Specialist I @Actabl

Role Description

You’re excited about this opportunity because you will:

• Travel 85-95% of the time (nationwide and internationally) to bring our cutting-edge software directly to hotel teams.
• Guide new customers through system configuration, hands-on training, and full-scale implementation.
• Ensure every piece of equipment is barcoded and every staff member is confident using our system.

Typical Functions:

• On-Site Implementations & Barcoding: Travel globally to lead the physical and technical setup of our core brands (Alice or Transcendent).
• High-Impact Customer Training: Train diverse hotel staff ensuring total user adoption.
• Software Configuration: Rapidly learn and configure our software solutions according to unique customer requirements.
• Technical Support: Provide on-the-spot troubleshooting and technical assistance during the implementation phase.
• Project Management: Keep implementations on track, managing timelines, documentation, and deliverables.
• Cross-functional Collaboration: Work seamlessly with sales and customer success teams to relay client needs.

Qualifications

• Bachelor's degree in Hospitality Management (or a related field).
• 0-1 years of professional experience; relevant hospitality/hotel internships are highly preferred.
• Demonstrated tech-savviness with a proven ability to rapidly master new software, systems, and mobile apps.
• Excellent communication and persuasion skills with the ability to effectively train users of all technical backgrounds.
• Prior customer-facing training or facilitation experience required.
• Comfortable presenting to and adapting for varied live audiences.
• Familiarity with project management tools (e.g., Click-Up, Monday.com, or Rocketlane) is a plus.
• Prior SaaS configuration experience strongly preferred.
• Must reside within a reasonable commuting distance (e.g., within 60–90 minutes) of a major international airport.

Requirements

• Configuration & Customization: Experience configuring software products to meet customer needs.
• Facilitation & Presence: Ability to hold a room, read audience engagement, and adjust pacing and tone in real time.
• Problem Diagnosis: Ability to troubleshoot and diagnose configuration issues, system anomalies, and data discrepancies.
• Data Management: Skills in managing, migrating, and validating data from customer systems into the platform.
• Cross-Product Fluency: Ability to grow from single-product depth to full configuration and training mastery.
• Adaptability: Comfortable handling off-script questions and technical curveballs.
• Attention to Detail: Configuration and data setup work requires accuracy.
• Time Management: Manages a schedule that mixes configuration work, remote training sessions, and travel-heavy in-person weeks.
• Collaboration: Works closely with the Project Manager for customer communication and scheduling.

Benefits

• Medical, dental, and vision insurance plans for employees & eligible spouse and/or dependents.
• Employer-paid life & AD&D, short-term disability & long-term disability.
• Discounted pet insurance plans through Wishbone.
• Employee Assistance Program (EAP) services available to employees & their dependents.
• On-site gym available for free use at Denver office.
• Competitive base salary with bonus structure.
• Healthcare spending accounts with employer contributions.
• 401(k) plan with an employer match of up to 4%.
• Unlimited discretionary time off hours to be used when needed.
• 10 observed US federal holidays throughout the year.
• Winter recess for all Actabl employees between December 24th-January 2nd.
• 12 weeks of parental leave for both birthing & non-birthing parents.