[Hiring] Contact Center Agent @The Sydney Call Centre

Role Description

MCI is looking for nationwide work at home customer service, help desk, technical support, and sales representatives to support call demand. In these roles, you will handle inbound customer inquiries, troubleshoot basic technical issues, and assist customers in adding or removing products and services. There are full-time positions with competitive base pay and benefits.

As a Work at Home Contact Center Representative, you will:

• Support customer service, technical support, and customer sales interactions.
• Interact with hundreds of customers each week to resolve support issues and sell new products and services.
• Bring a positive and enthusiastic outlook to work each day.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating system.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• Ability to evaluate, troubleshoot, and follow-up on customer issues.
• Aptitude for conflict resolution, problem solving, and negotiation.
• Must be customer service oriented (empathetic, responsive, patient, and conscientious).
• Ability to multi-task, stay focused, and self-manage.
• Strong team orientation and customer focus.
• Ability to thrive in a fast-paced environment where change and ambiguity are prevalent.
• Excellent interpersonal skills and the ability to build relationships with your team and customers.

Requirements

• Must be authorized to work in the country where the job is based.
• Willingness to submit to a LEVEL II background and/or security investigation with a fingerprint.
• Willingness to submit to drug screening (does not apply in Canada).

Benefits

• Paid Time Off: Earn PTO and paid holidays.
• Health Benefits: Full-time employees are eligible for supplemental health coverage through Blue Cross.
• Life Insurance: Access life insurance options to safeguard your loved ones.
• Supplemental Insurance: Accident and critical illness insurance.
• Career Growth: Focus on internal promotions with significant advancement opportunities.
• Paid Training: Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment: Team-oriented culture that fosters collaboration.
• Casual Dress Code: Comfortable work attire.