[Hiring] Customer Experience Representative @Nexa

Role Description

Are you looking for a role that challenges you and rewards your dedication? At Nexa, we operate as a vital 24/7 communication hub for a diverse range of companies. We are seeking resilient, compassionate, and professional individuals to join our fast-paced, high-volume customer experience team.

This is a dynamic, "call-after-call" environment that requires speed, precision, and steady focus. If you thrive under pressure and understand that true customer service takes heart, drive, and dedication, we want to hear from you!

Note: At this time, we are exclusively hiring full-time remote workers who currently reside in New Brunswick.

Key Responsibilities:

• Handle inbound inquiries for a wide variety of clients with professionalism and care.
• Flexibly switch between different client protocols, data entry, requirements, and tailored scripts.
• Maintain an empathetic, polite, and articulate demeanor on every call.
• Consistently meet performance indicators (KPI's) including schedule adherence, average wrap-up time, and high-Quality Assurance (QA) scores.

Requirements

• PC or Laptop with Windows 11 or higher (Chromebooks, Apple products, and tablets are not compatible).
• A dedicated, direct-wired Ethernet connection (Wi-Fi is strictly prohibited due to stability requirements).
• A professional-grade wired headset with a built-in microphone.
• A minimum screen resolution of 1600x900 is required. Two monitors are highly preferred to assist with monitor space for our systems.
• Minimum typing speed of 30WPM.
• You must provide your own compliant equipment during the initial new-hire period. Upon successful completion of training, Nexa will supply company-issued hardware.

Schedule and Availability

• Full-Time, 10-hr shifts (4 days on, 3 days off).
• Operations run 24/7. Candidates must be available to work at least one weekend day per week and participate in holiday rotations.

Compensation and Benefits

• Starting pay: $16/hour.
• Medical, Dental, and Vision Insurance.
• 401k with company matching.
• ESOP (Employee Stock Ownership Plan).
• Paid Time Off Benefits.

Are you the right fit?

If you are detail-oriented, tech-savvy, and take pride in delivering top-tier customer experiences under pressure, apply today!

Nexa is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.