[Hiring] Customer Service Consultant @AIL

Role Description

AO Globe Life is expanding its leadership team and seeking experienced, motivated professionals who are passionate about coaching others, building high-performing teams, and delivering exceptional client experiences—all within a fully remote environment.

If you have a background in leadership, management, operations, customer service, or team development and are looking for a flexible opportunity with long-term growth potential, we'd love to hear from you.

In this role, you'll support both clients and team members by conducting virtual consultations, mentoring representatives, and fostering a culture of accountability, collaboration, and continuous improvement.

What You'll Do

• Support Clients
  • Connect with individuals who have requested information about available benefit programs
  • Schedule and conduct virtual consultations via Zoom
  • Educate clients on available benefit options
  • Guide clients through enrollment and provide ongoing support
  • Maintain accurate digital records and follow-up communications
• Lead & Develop Your Team
  • Recruit, mentor, and coach new representatives
  • Lead virtual team meetings, coaching sessions, and training calls
  • Set performance expectations and monitor individual and team progress
  • Foster a positive, collaborative, and growth-focused culture
  • Support professional development through ongoing mentorship and leadership coaching

Qualifications

• Leadership or management experience
• Strong communication and interpersonal skills
• Excellent organizational and time-management abilities
• Confidence using Zoom, Microsoft Office, and other digital tools
• Ability to work independently in a remote environment
• Passion for coaching, mentoring, and developing others
• Positive attitude with a solutions-oriented mindset
• Experience in leadership, operations, customer service, recruiting, sales management, or client relationship management is highly valued.

Requirements

• Legally authorized to work in the United States
• Reliable high-speed internet connection
• Windows-based computer with webcam
• Professional home office environment
• Ability to obtain any required state insurance licensing (licensing guidance provided)

Benefits

• 100% Remote Work: Work from anywhere within the United States while enjoying the flexibility of a fully remote career.
• Flexible Scheduling: Build a schedule that supports your professional goals and personal priorities.
• Warm Leads Provided: Work with individuals who have already requested information—no cold calling or prospecting required.
• Weekly Pay: Receive weekly direct deposit with opportunities for performance bonuses and leadership incentives.
• Leadership Training & Development: Benefit from comprehensive onboarding, executive mentorship, ongoing coaching, and structured leadership development programs.
• Career Advancement: Advance based on performance, initiative, and leadership—not tenure. Clear pathways into senior leadership roles are available.
• Collaborative Team Culture: Join a supportive organization that values mentorship, accountability, professional growth, and teamwork.

Company Description

For more than 70 years, AO Globe Life has proudly partnered with labor unions, credit unions, veteran organizations, and associations to provide supplemental life, accident, and health benefits to working families across the United States.

As a remote-first organization, we are committed to developing exceptional leaders through mentorship, collaboration, continuous learning, and performance-based advancement while delivering outstanding service to the families we proudly serve.