[Hiring] Customer Experience Representative @HireLATAM

Role Description

Our Client is seeking a curious, positive, and proactive Customer Experience and Marketing Specialist to support customer-facing and promotional operations. Acting as a verbal-first communicator who thrives on direct phone, video, and multi-channel conversations, this professional will manage customer inquiries, triage technical needs, recommend product solutions, and support marketing initiatives. Functioning like a "business within a business," this team member will take complete ownership of outcomes, leverage AI tools for productivity, and collaborate transparently with leadership to drive continuous service improvement.

Key Responsibilities

• Verbal Customer Engagement & Technical Triage:
  • Delivers warm, memorable customer interactions via phone, video, email, chat, and secondary communication channels.
  • Conducts real-time situational assessments, asking diagnostic questions to identify true customer needs and guide buyers toward optimal product choices.
  • Triages technical questions, prioritizes customer requests, and owns issue resolution end-to-end with high accountability.
  • Masters comprehensive knowledge of our client's electrical products, applications, customer segments, and industry standards.
• Cross-Functional Marketing & Team Collaboration:
  • Shares customer feedback, market trends, and product insights with internal Customer Experience, Product, and Marketing teams.
  • Assists with marketing program execution, including customer research, content coordination, and campaign management.
  • Documents customer interactions, key decisions, and product inquiries accurately inside internal systems.
  • Communicates project milestones, changing priorities, and potential risks early to maintain team-wide alignment.
• Autonomous Management & AI Integration:
  • Manages assigned responsibilities independently during regular business hours without requiring close supervision.
  • Actively explores, adopts, and applies AI tools and modern technologies to streamline customer research, workflow organization, and communication efficiency.
  • Uses lightweight visibility practices to share operational progress, test variables, learning outcomes, and proactive recommendations with program managers and executive leaders.

Qualifications

• Required Qualifications:
  • Exceptional spoken English skills with an outgoing, "hello-first" personality that builds immediate trust over phone and video channels.
  • Demonstrated ability to evaluate complex customer situations rapidly, identify root issues, prioritize urgency, and deliver solutions.
  • Highly organized and self-directed with a proven history of taking full responsibility for project outcomes rather than just completed tasks.
  • Eager mindset toward commanding AI tools and digital platforms to optimize daily work routines and productivity.
  • Full commitment to work standard business hours aligned with UTC-5 (Monday – Friday).
  • Dedicated home office, updated computer setup, HD webcam, noise-canceling headset, and a stable high-speed internet connection.
• Preferred Qualifications:
  • Prior background in customer service, technical support, inside sales, or marketing support.
  • Familiarity with cabinetry, electrical fixtures, interior design, construction, or home renovation industries.
  • Hands-on experience using CRM software, ticketing tools, e-commerce applications, or project management platforms.
  • Practical experience applying generative AI tools within daily business workflows.

Benefits

• Monthly salary paid in USD based on experience and capabilities.
• Generous PTO structure and paid company holidays.
• Comprehensive onboarding and continuous learning on electrical products and technical applications.
• Freedom to manage daily schedules, make operational decisions, and shape work methodologies.
• Direct opportunities to master and integrate AI tools into professional workflows.
• Execute customer experience and marketing operations remotely from anywhere in Latin America.