[Hiring] Patient Services Representative @Willow Health

Role Description

We are looking for a Patient Services Representative who is empathetic, detail-oriented, process-driven, and comfortable working in a fast-paced, highly regulated healthcare support environment. This role sits at the center of the patient experience and requires strong written communication, ownership, and accountability across multiple workflows and tools.

• Serve as a facilitator between the patient and the company, ensuring a seamless experience.
• Answer questions about the company, offering accurate information about our products and services.
• Deliver information about the product.
• Ensure patient satisfaction and maintain professional patient support.
• Handle patient complaints and identify the appropriate response and strategy to solve customers' issues as quickly as possible.
• Keep records of patient interactions, process patient accounts, and file documents.
• Take the extra mile to engage with patients.
• Stay updated with products, policies, and services to provide informed support.

Qualifications

• 1-3+ years of experience in customer support, patient support, or a related service-driven role.
• Experience supporting customers or patients via written channels such as chat, email, or ticketing systems.
• Prior experience in healthcare, telehealth, pharmacy, insurance, medical offices, or other HIPAA-regulated environments is required.
• Phone-based customer or patient support experience is a strong plus, especially in healthcare or service environments.

Requirements

• Experience working in telemedicine or related medical contexts is nice to have.
• Experience supporting customers through the Intercom platform is also nice to have.

Benefits

• Flexible hours.
• Work wherever you choose.
• Fun and casual work environment.
• Employee engagement activities and virtual gatherings.
• We are a diverse, global team! 🌍