[Hiring] Customer Experience Associate I @Conduent State Healthcare, LLC

Role Description

As a Customer Service Representative supporting the Iowa Medicaid Program, you will serve as an initial point of contact for potential and existing program recipients and affiliates.

• Provide one-on-one telephone assistance to applicants, beneficiaries, and enrollees.
• Accurately document enrollment requests and status changes.
• Enter application and enrollment information into a web-based system for customers applying for the program by telephone.
• Maintain knowledge of Iowa Family Care rules, guidelines, and related program policies.
• Provide clear, complete, accurate, and objective information based on program requirements.
• Deliver professional and empathetic customer service while helping individuals navigate program information.

Qualifications

• High school diploma or GED.
• Basic understanding of a call center or customer service environment and quality monitoring processes.
• Strong problem-solving and analytical skills.
• Ability to achieve results through knowledge, empathy, and commitment.
• Ability to work effectively with people from diverse backgrounds.
• Ability to successfully complete the required background process.

Requirements

• Excellent customer service and telephone etiquette.
• Strong typing, grammar, and communication skills.
• Ability to confidently navigate computer systems and web-based applications.
• Ability to understand, interpret, and apply program policies.
• Strong problem-solving skills and willingness to incorporate ongoing feedback.
• Empathy, professionalism, and a commitment to providing quality service.
• Ability to consistently adhere to assigned break and lunch schedules.
• Ability to establish and maintain effective working relationships with applicants, beneficiaries, and coworkers.

Benefits

• $18.00 per hour, paid bi-weekly.
• Paid training.
• Equipment provided.
• Full-time schedule, 40 hours per week.
• Career growth opportunities.
• PerkSpot employee discount program.
• Comprehensive benefits options.