[Hiring] Part-Time Customer Experience Associate @Origin

Role Description

Origin is seeking a Part-Time Customer Experience Associate to join our team and work closely with our global network of users and Financial Planners to ensure a seamless and positive experience. As a valuable member of our Customer Experience team, you will play a crucial role in supporting our customers through product changes, company launches, and their day-to-day interactions with our platform.

The ideal candidate is someone who is customer-obsessed, thrives in a fast-paced environment, and aspires to advance their career in the tech industry. This role reports directly to our CX Support Manager, and while the working hours may vary depending on the time of year and launch schedule, it primarily involves peak hours during weekdays and one weekend shift, all from the comfort of your home. The position will include flexible hours and will maintain a remote-first work environment.

This is a part-time position with the intention to transition into a full-time role as the company expands. As Origin experiences growth, there is an opportunity for the successful candidate to evolve with the organization, taking on additional responsibilities and contributing to the development of our customer experience initiatives. This role provides a unique pathway for career progression within the company, making it an ideal opportunity for individuals seeking both flexibility and long-term professional development in the tech industry.

Qualifications

• At least 2-3 years of experience in a support or customer-facing role
• Strong verbal and written communication skills
• Passion for helping people and a positive, can-do attitude
• Technical Proficiency: Comfortable with SaaS platforms and fintech applications
• Problem-Solving: Ability to diagnose and resolve customer issues effectively
• Education: Bachelor's degree or equivalent experience in business, finance, or related fields

Requirements

• Experience using systems, specifically Zendesk
• Experience with start-ups
• Experience working with contractors

Eligibility Requirements

• Candidates must be legally authorized to work in the United States
• Origin does not sponsor visas

Benefits

• Generous base salary
• Meaningful equity package
• Healthcare and wellness programs:
• Healthcare
• Wellness stipend
• Mental wellness program
• Unlimited access to financial planning
• Life insurance for USA-based Originals
• Work-life balance:
• Unlimited DPTO
• Remote-first culture
• Paid Parental Leave