[Hiring] Customer Excellence Representative @Tacori

Role Description

Love building relationships and turning conversations into sales? Tacori is looking for a Customer Excellence Representative to follow up on quotes, grow our retail partner relationships, and deliver white glove, luxury-level service every step of the way.

As a Customer Excellence Representative, you are the daily voice of Tacori for retail partners nationwide. You turn a jewelry dream into a lasting memory, one quote, one custom order, one conversation at a time.

Experience in luxury customer service, VIP client services, concierge, reservations, hospitality, or high-end retail is a great fit for this role. Product training is provided.

What You'll Do

• Follow up on quotes and open orders with retail partners to build trust, answer questions, and turn opportunities into sales.
• Build lasting relationships with retail partners through proactive, personal communication.
• Own the client buying experience end to end, including accurate quotes, order processing, and fast turnaround.
• Bring custom and bridal designs to life, partnering with our design team from concept through final delivery.
• Be a go-to resource for retail partners by sharing product knowledge, campaign updates, and sales tools that help them sell with confidence.
• Coordinate point-of-sale materials and event orders so partners can showcase Tacori beautifully.
• Support the sales team with returns, inventory, and everyday problem-solving.

Qualifications

• 2-4 years of experience in sales and customer service. Luxury, hospitality, concierge, VIP services, reservations, or high-end retail backgrounds are welcome.
• A track record of reaching and exceeding sales goals.
• A natural relationship builder who genuinely cares about the people you work with, whether a client, a retail partner, or a teammate.
• Strong math skills. You will be building custom quotes regularly.
• A self-starter who takes ownership and does not need to be micromanaged.
• BA/BS degree or equivalent preferred.

Requirements

• $21-25 per hour (DOE) plus incentive plan.

Benefits

• Free employee-only health insurance, 100% employer-paid.

Company Description

Tacori is a family-owned fine jewelry house, handcrafting engagement and fine jewelry in our California Design Studios since 1979.