[Hiring] Customer Support Specialist @Thrive Communities

Role Description

The Remote Support Services Specialist is the first point of contact for residents, prospective residents, vendors, property teams, and internal departments. This position provides professional support, organizes service requests, maintains accurate records, and assists with daily operating duties.

• Assist residents, consumers, and vendors with telephone, e-mail, and online communications inquiries.
• Provide timely and professional solutions based service.
• Assist with service inquiries, account questions, scheduling, general needs.
• Deliver a good customer experience through clear and transparent communication and refer difficult or other issues to the appropriate departments for proper handling.
• Coordinates and tracks service requests from start to finish.
• Schedule appointments, update residents and property teams.
• Ensure timely follow up by liaising with internal departments and service suppliers.
• Keep track of service history and open requests.
• Support business processes that enhance service delivery and resident satisfaction.
• Maintain accurate records of residents, vendors, and services to ensure corporate systems are up to date.
• Data entry, records management, and administrative support.
• Report and record keeping for support activities.
• Comply with company policies, practices, and data privacy standards.
• Work with property management teams and other internal departments.
• Participate in team meetings, training, and professional development opportunities.
• Identify process improvement and service quality possibilities.
• Help build a good, collaborative, and service culture in the workplace.

Qualifications

• GED or high school diploma or equivalent.
• Minimum one year experience in customer service, administrative support, resident services, operations support, scheduling, or related field.
• Excellent written and verbal communication skills.
• Excellent organizational and time management skills.
• Strong organizational and multi-tasking skills.
• Attention to detail and a devotion to accuracy.
• Experience with Microsoft Office Suite, Google Workspace, and web-based business applications.
• A good high-speed internet connection and a dedicated work area.
• Independent, self-starting, and able to connect with a distant team.

Requirements

• Preferred Qualifications: A.A. or B.A.
• Experience in property management, multi-family housing, resident services, hospitality, customer assistance, or other relevant businesses.
• Experience using CRM, ticketing, property management, or customer service software.
• Experience working with remote/distributed teams.
• Excellent dispute resolution and problem-solving skills.

Benefits

• Competitive salary.
• Home office setting and flexible working.
• Medical, Dental & Vision Insurance.
• 401(k) business match retirement plan.
• Vacations & Time Off.
• EAP, Employee Assistance Program.
• Professional Development Reimbursement.
• Opportunities for training and career advancement at all times.
• Staff health & wellness services.
• Collaborative and inclusive work environment to grow.