[Hiring] Corporate Account Support Specialist @Sugarwish

Role Description

Sugarwish is hiring a seasonal Corporate Account Support Specialist to join the Happiness Squad, our customer service team, right before our busiest time of the year. From roughly late October through the beginning of January, our corporate clients place the orders they care most about, and they need a real answer fast when something is not right. You will focus on corporate clients and own most of their emails, chats, and phone calls.

• Be the friendly, knowledgeable first point of contact for corporate clients who reach out to Customer Service.
• Help clients place orders smoothly: answer their questions, point them to the right options, and ensure the details are correct.
• Take on the more complex corporate issues escalated from the rest of the Happiness Squad.
• Resolve order problems quickly: check for similar or related orders, submit glitch tickets, and keep clients updated.
• Join a Zoom call with a corporate client when an issue is easier to resolve live than over email.
• Keep clear notes on every account for the Happiness Squad and Sales team.
• Partner with Sales to keep corporate clients happy and escalate high-value issues to the Customer Service Manager.
• Flag patterns instead of absorbing them; report specifics when the same failure occurs three times.
• Work the holiday calendar: ship deadlines, cutoff dates, and the last week surge.
• Coordinate across Billing, Production, and Shipping via Slack.
• Partner with the Gift Concierge when Fulfillment flags a delay.
• Own the white glove escalation path for corporate order issues.

Qualifications

• 2 or more years in customer service or account support, ideally serving business or corporate clients.
• Experience owning a client problem end to end, including the ugly ones.
• Fast, dependable responses across email, chat, phone, and internal messages.
• Strong written and verbal communication that is warm, clear, and professional.
• Comfortable joining an occasional client Zoom call during business hours.
• Good judgment about when to resolve something yourself and when to escalate it.
• Technically confident; able to learn new software quickly.
• A reliable, distraction-free home workspace and full availability during scheduled shifts.
• Able to commit through the end of the season, with schedule flexibility.
• Bachelor’s degree preferred or equivalent professional experience.
• Familiarity with help desk ticketing tools such as Zendesk, Salesforce Service Cloud, Freshdesk, or Gorgias.
• Comfortable using AI tools such as Claude Cowork.
• Working knowledge of Google Workspace, especially Sheets for recipient lists and data cleanup.
• Familiarity with corporate gifting, ecommerce, promotional products, or order fulfillment is a strong plus.

Requirements

• The hourly range for this role is $20.00-$22.00, depending on experience, skills, and strengths.
• We're accepting applications until 10/22/2026.

Benefits

• Sugarwish provides equal employment opportunities to all employees and applicants for employment.
• Prohibits discrimination and harassment of any type.