[Hiring] Customer Delivery Technical Leader @Cisco

Role Description

This role is remote anywhere in Canada.

As a Customer Delivery Engineering Technical Leader for Core and ES for our Cisco/Splunk Professional Services team, you are passionate about customers and their journey to use Splunk to its fullest capabilities. You will help customers adopt and optimize their environment through consistent touch points and strategic guidance, ensuring our customers realize the quickest time to value, and maximum return on their investment. You will collaborate with the team and share your inputs as we create standard processes and procedures that enable us to deliver the highest level of service, drive scale and automate key functions. Additionally, you will tackle the resolution of our customer’s most complicated problems, including the ones they didn't even know existed. Splunkers are self-motivated and have a steadfast thirst to learn exciting technologies and thrive in constantly evolving environments. Are you up for the challenge?

Your Impact

• Strategic execution of adoption and optimization activities in long-term engagements, which includes regular meeting cadence, documentation, and representation of valuable outcomes from your work with customers.
• Lead all aspects of the adoption, optimization and integration of Splunk’s Core and ES solutions into the customers’ business architecture.
• High-quality technical mentorship on Enterprise level architecture, configuration, and optimization work in sophisticated environments for area of discipline.
• Customer advocacy for key initiatives and discreet needs across the internal Splunk ecosystem.
• Serve as a dedicated point of contact for customer needs including adoption, optimization, customer success and technical escalations.
• Continual engagement and information sharing with Splunk’s diverse account team.

Qualifications

• 3+ years of experience in technical consulting or big-data analytics.
• 3+ years demonstrable experience administering and using Splunk Core and or ES.

Preferred Qualifications

• Demonstrable understanding of common enterprise applications.
• Statistical and analytical modeling is a plus.
• Solid understanding of scripting languages (bash), application development (java, python, .NET), databases and analytical tools.
• Meaningful software industry experience in any of the following: IT systems, enterprise or infrastructure management, application development and management, security, and/or analytics.
• Ability to act as the trusted advisor and product specialist for assigned customers.
• Able to thoughtfully manage strategic accounts that demand a high level of partnership, negotiation, and conflict resolution.
• Outstanding written and oral communication skills a must.
• Listen objectively to others' opinions and ideas applying active listening skills.
• Strong customer facing skills that instill confidence and provide mentorship towards resolution with high customer satisfaction.

Benefits

• Medical, dental and vision insurance.
• 401(k) plan with a Cisco matching contribution.
• Paid parental leave.
• Short and long-term disability coverage.
• Basic life insurance.
• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees.
• 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco.
• 16 days of paid vacation time per full calendar year for non-exempt employees.
• Flexible vacation time off program for exempt employees.
• 80 hours of sick time off provided on hire date and each January 1st thereafter.
• Optional 10 paid days per full calendar year to volunteer.