[Hiring] Clinical Administrative Specialist @Universal Workforce Services

Role Description

The Clinical Administrator provides administrative and customer service support for a program serving individuals who need assistance accessing services and maintaining eligibility. Responsibilities include:

• Responding to phone and email inquiries.
• Researching account information.
• Processing documentation.
• Completing data entry.
• Maintaining accurate case records.

Qualifications

• High school diploma, GED, or equivalent.
• Minimum of two years of fast-paced clinical office experience.
• Previous inbound and outbound customer service call experience.
• Proficiency in Microsoft Office applications, including Outlook, Teams, OneNote, and Excel.
• Strong attention to detail and organizational skills.
• Ability to research information, maintain accurate records, and manage multiple tasks.
• Ability to work independently and as part of a team.

Requirements

• Strong communication, organizational, and multitasking skills.
• At least one year of experience researching client accounts.
• Familiarity with long-term care services programs.
• Previous experience using the Genesys Cloud phone system.

Benefits

• Company-issued computer equipment will be provided.
• Reliable high-speed internet service is required.
• Minimum download speed of 20 Mbps, or 50 Mbps for shared internet connectivity.
• Minimum upload speed of 5 Mbps.
• Must have a private and secure workspace.