[Hiring] Client Support Analyst @Kainos

Role Description

Join Kainos as a Client Support Analyst at the Management Level: Associate. As part of our continued global growth, we are expanding our Smart Product Suite capability in Argentina. This presents an exciting opportunity to join an established international team supporting a successful cloud-based product portfolio used by customers across multiple industries and regions.

As a Client Support Executive, you will work alongside product specialists, consultants, and customer teams to help clients maximize the value of the Kainos Smart Product Suite. You will combine customer engagement, business process analysis, testing, and product knowledge to deliver high-quality outcomes while developing expertise in enterprise cloud technologies and Workday ecosystems.

This role offers the opportunity to work with global customers, learn from experienced colleagues, and build a rewarding career within a market-leading technology company.

What You'll Do

• Customer Support & Success
  • Support the onboarding and ongoing Business-as-Usual operation of customers using the Kainos Smart Product Suite.
  • Deliver support services as part of the Kainos Smart Gold Service, helping customers maximize value from their investment in our products.
  • Build trusted relationships with customers through regular engagement and proactive support.
  • Contribute to delivering a high-quality customer experience across all interactions.
• Testing & Analysis
  • Execute, maintain, and report on customer test packs.
  • Analyze customer testing coverage and identify opportunities for improvement and optimization.
  • Support the design, development, and refinement of test packs aligned to customer testing strategies and business requirements.
  • Ensure testing activities are completed accurately and to a high standard of quality.
• Understanding Customer Business Processes
  • Analyze customer Workday configurations across domains including HCM, Recruiting, Financials, Payroll, and Security.
  • Develop an understanding of customer business processes and how they are supported through technology.
  • Help identify opportunities for customers to improve quality, reduce risk, and gain additional value from the Smart Product Suite.
• Customer Enablement
  • Support customer teams by sharing knowledge, best practices, and product expertise.
  • Contribute to customer adoption and successful use of Smart Product Suite capabilities.
  • Collaborate with colleagues to continuously improve service delivery and customer outcomes.
• Product Improvement & Innovation
  • Contribute to the ongoing development of Kainos Smart Testing and Audit products.
  • Share ideas for product enhancements and improvements based on customer needs and market insights.
  • Work with product and development teams to validate new features, fixes, and functionality.
• Collaboration & Team Contribution
  • Work as part of a global team, collaborating with experienced consultants and product specialists.
  • Support colleagues and contribute to an inclusive, collaborative working environment.
  • Participate in continuous learning and development, building both technical and consulting skills.

Qualifications

• Experience working in a customer-facing environment.
• A strong customer-first mindset and a genuine interest in helping customers achieve successful outcomes.
• Excellent communication skills, both written and verbal.
• The ability to work independently and adapt to changing priorities and customer needs.
• Strong organizational skills with the ability to prioritize workload and meet deadlines.
• Excellent attention to detail and commitment to delivering high-quality work.
• Good commercial awareness and an understanding of business and project dynamics.
• Strong problem-solving and analytical thinking skills.
• The ability to collaborate effectively within remote and globally distributed teams.

Desirable Experience

• A degree in Business, Finance, Computer Science, Information Systems, or a related discipline.
• An understanding of manual and automated testing practices.
• Experience within software development, business analysis, quality assurance, or testing environments.
• Exposure to cloud-based or enterprise business applications such as ERP, CRM, HCM, Financial Management, or Business Intelligence solutions.
• Experience working with the Workday platform.
• Previous experience supporting customers within a SaaS or cloud technology environment.

Benefits

• Work with customers and colleagues across international markets.
• Gain experience in cloud technologies, enterprise software, and Workday ecosystems.
• Learn from experienced product, consulting, and technology professionals.
• Develop your career through structured learning, mentorship, and growth opportunities.
• Be part of a collaborative, inclusive culture where people are encouraged to grow, contribute, and make an impact.

Company Description

At Kainos, we believe in the power of diversity, equity, and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive.

We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are.

Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out.