[Hiring] Client Services Representative @VerifiedFirst

Role Description

The Client Services Representative will assist our clients with questions, concerns, and educate them on Verified First’s products and services. The successful person in this role will encourage a direct and positive relationship between Verified First and our clients.

• Provide world-class service for client inquiries via email, phone, or chat in a professional and empathetic manner;
• Meet the goals of the Client Service team around response times and resolution times for client cases;
• Educate clients on searches, forms needed for searches, and the adverse action process;
• Assist clients with creating new user accounts, processing orders, and training clients on how to use the background screening application;
• Train new clients on the billing process;
• Assist other departments in obtaining information and forms needed from clients to perform searches;
• Perform other duties as assigned.

Qualifications

• A positive, solution-focused attitude;
• An interest in learning more about application support and service delivery;
• An interest in continuous improvement;
• Ability to maintain regular and punctual attendance;
• You work well independently but understand the importance of teamwork;
• Strong verbal and written communication skills, including the ability to effectively facilitate and adjust communication styles to the audience.

Requirements

• High School Diploma or equivalent required;
• 1 - 2 years of experience in a Client Services Department in a call center environment;
• Working knowledge of G-Suite and Microsoft Office products;
• Experience in Salesforce is preferred;
• Background screening experience is preferred;
• Proven ability to build, nurture, and retain client relationships;
• Able to sit at a desk and work on a computer for prolonged periods of time;
• Navigate between multiple windows/browsers with ease, perform extensive internet research, and type 45 WPM.

Benefits

• Work-life balance: Enjoy your free time with no nights or weekends, paid holidays, and paid time off starting on your first day;
• Health: Save money on insurance with 100% employer-paid insurance premiums;
• Growth: Continue to learn with continuous education, career pathing, and ongoing training. You won’t stall here, growth is part of our success;
• Outstanding Culture: In our remote work environment, we prioritize team-building through engaging meetings and events, including town halls, Office Olympics, and culture conversations. These activities are vital for strengthening our connections and embodying our company values.