[Hiring] Client Experience Travel Specialist @Hopesglobalgetaways

Role Description

We are seeking friendly, detail-focused individuals to join our remote team as Client Experience Travel Specialist. This role is centered on creating a positive experience for clients while helping them navigate vacation planning, explore suitable options, and organize the services needed for their upcoming trips.

• Assist with all-inclusive vacations, cruises, family getaways, couples trips, group experiences, tours, activities, and international destinations.
• Previous travel industry experience is not required. Training and continued educational resources are provided.

Key Responsibilities

• Build positive client relationships through responsive and professional communication.
• Learn each client's vacation interests, preferred dates, priorities, and budget.
• Explore destinations and research accommodations, cruises, tours, transportation, activities, and packages.
• Identify options that align with individual preferences and planning needs.
• Share relevant information to help clients evaluate available choices.
• Assist with arranging selected vacation components through approved supplier resources.
• Organize reservation confirmations, schedules, and important trip information.
• Keep clients informed about upcoming requirements, deadlines, and planning updates.
• Review reservation details to help ensure information is accurate and complete.
• Provide assistance with general questions, special requests, and routine changes.
• Follow up with clients throughout the planning process.
• Maintain accurate records of communications, preferences, and arrangements.
• Continue building knowledge of destinations, suppliers, promotions, and vacation products.

Qualifications

• Excellent written and verbal communication skills.
• Strong focus on providing a positive client experience.
• Organized with careful attention to detail.
• Comfortable conducting online research and reviewing multiple options.
• Ability to prioritize tasks and manage follow-ups effectively.
• Self-motivated and comfortable working independently.
• Basic proficiency with computers, email, and online communication tools.
• Willingness to learn supplier resources and reservation platforms.
• Dependable, professional, and eager to develop new skills.
• Must be at least 18 years old.
• Must reside in the United States, United Kingdom, Spain, Australia, Mexico, or another qualifying region.

Training & Professional Development

• Guided onboarding and introductory role education.
• Supplier platform and reservation resource training.
• Destination and vacation product education.
• Professional certification opportunities.
• Continued learning and skill development.

Opportunity Highlights

• 100% remote opportunity.
• Flexible part-time or full-time scheduling.
• Beginner-friendly training provided.
• Access to established suppliers and professional planning resources.
• Travel-related discounts and industry benefits where applicable.
• Opportunities to develop client service, communication, research, and planning skills.
• Continued destination and supplier education.
• Professional growth opportunities.
• Collaborative virtual team environment.