[Hiring] Care Specialist @Empathy

Role Description

The Care Specialist (Weekend Day Shift) role is integral to our 24/7 operations, providing live chat and phone support to families navigating loss, short-term disability leave, and other challenging life events. Working independently during overnight hours, you’ll offer first-in-class care by:

• Responding to live chats and handling inbound phone calls.
• Completing a variety of task-based support requests.
• Conducting detailed research to locate resources, vendors, or service providers tailored to each user’s needs.

We’re looking for someone who is self-motivated, tech-comfortable, and able to work with care and consistency during overnight hours. Adaptability and willingness to grow are essential, both for our team and the families we support.

Working Hours: This is a part-time, fixed day shift:

• Saturday: 8:00 AM – 5:00 PM ET
• Sunday: 9:00 AM – 6:00 PM ET

*Each 9-hour shift includes a 60-minute unpaid meal break. Please note that while we aim to maintain consistency in these hours, they may be subject to change based on the evolving needs of our business.

Qualifications

• Warm-hearted, empathetic, and patient team members.
• Excellent verbal and written communication skills.
• Experience in a customer-facing role/counseling/support/concierge services or related fields (including internships).
• Ability to quickly adopt and navigate new technology, tools, and platforms.
• Comfort working within defined procedures and translating complex steps into clear guidance.
• Excellent communication, organizational, and interpersonal skills.
• Strong love of learning and conducting research in unfamiliar fields.
• Demonstrated problem-solving abilities involving challenging deadlines and priorities.
• Ability to work consistently and independently during overnight hours.
• Ability to organize multiple tasks and projects and maintain control of workflow.
• Ability to analyze situations and make independent professional judgments without close supervision.

Requirements

• Experience or training in warm line support, education, public health, grief counseling, disability services, resource navigation, or related fields.
• Familiarity with Google Suite, Slack, Zendesk, or similar platforms.

Benefits

• Company equity in a high-growth start-up.
• Annual remote work stipend.
• Annual wellness stipend.
• Paid bereavement leave.
• Comprehensive health insurance coverage.
• Generous paid time off, including company holidays, vacation days, and paid leaves.
• Retirement savings plan with employer matching.