[Hiring] Care Liaison @Summit Access Solutions,LLC

Role Description

The Care Liaison will serve as the primary point of contact for incoming calls and prescription referrals for one of RareMed’s dedicated patient service programs. The Care Liaison will support activities including:

• Intake and data entry of prescription referrals
• Referral processing
• Triaging of patient/prescriber inquiries
• Prescriber interaction
• Client follow-up

The Care Liaison will have a deep understanding of the program's standard operating procedures and required service level metrics. They will be required to work cross-functionally with other teams supporting the patient service program including Case Management and Pharmacy triage support.

Qualifications

• Associates Degree or high school diploma and equivalent work experience also considered
• 2+ years’ experience in a healthcare management setting
• Empathy, drive, and commitment to exceptional service
• Strong analytical skills with attention to detail
• Ability to work flex schedule per Program business need

Requirements

• Execution of end-to-end processes to support appropriate data entry and referral triaging
• Day-to-day phone support to ensure appropriate routing of calls to internal teams as well as timely resolution of program inquiries
• Day-to-day involvement with the team to ensure all referrals are processed and triaged appropriately via documented standard operating procedures
• Interface with patients and caregivers to coordinate delivery of prescriptions
• Provide feedback to operations team when issues in process arise to quickly correct
• Awareness of quality assurance measures used to verify that processes, procedures, and program business rules are being followed appropriately
• Respond to inquiries from Lead Care Liaison as questions arise including but not limited to standard operating procedures and adherence to documented program business rules
• Triage issue resolution related to escalated operational program elements/questions including incoming referrals, patient assistance, patient/provider inquiries
• Strong compliance mindset, demonstrating clear understanding of patient privacy laws
• Active participation in building and maintaining respectful, collaborative internal/external team relationships, exercising and encouraging positivity
• Other duties as assigned

Company Description