[Hiring] Cabin Crew Virtual Interviews @SNV Aviation

Role Description

To provide excellent service to customers while ensuring their safety, security and comfort throughout the flight.

• Strictly adhere to and remain conversant & compliant to set standard operating procedures as per the Government, DGCA and in Company Manuals.
• Maintain current knowledge of rules and regulations and procedures for the operations of the aircraft.
• Keep abreast with the latest safety & service circulars / notices / procedures / campaigns & promotions.
• Strict adherence to company grooming & turn out standards.
• Be responsible and present a professional image whilst on duty and on layovers.
• Responsible for validity of mandatory and regulatory trainings & documents, their timely issue, renewal and extension.
• Conduct inflight sales and continuously increase ancillary revenue.
• Promote the airline as a brand and share various options available to the customer.
• Ensure service delivery is efficiently organized and consistently delivered by crew to meet and exceed customer expectations.
• Pay special attention to customers requiring special assistance with reduced mobility, elderly, un-accompanied minors, mothers with infants / children.
• Make every effort to see that the customer is comfortable and always show that you care for them.
• Maintain a high level of enthusiasm and visible passion for customer care.
• Take a detailed galley handover and ensure all sales stock, pre-booked meals and other catering uplifts are as per catering documents.
• Maintain good public relations in the cabin by engaging positively & proactively with the customers.
• Ensure On-Time Performance is maintained.
• Maintain a high level of self-discipline at all times when on duty.
• Strictly adhere to the cabin crew code of conduct.
• Responsible for checking, safeguarding and return of all company equipment and unused catering supplies.
• Responsible for the cleanliness & tidiness of aircraft cabin, lavatories and galleys.
• Monitor the cabin throughout the flight.
• Report all issues / discrepancies / non-compliances / cabin & galley defects to the Inflight Manager.
• Make all relevant announcements as defined in the Announcement book (if approved as per announcement ratings).
• Complete all pre-flight and post flight duties.
• Recommend changes with regards to service delivery / design / enhancement of service / product, reducing wastage based on customer / crew feedback.
• Practice effective CRM to ensure coordination with the cockpit crew and other related departments.
• Go beyond the call of duty in assisting colleagues.

Qualifications

• Indian Nationals with Valid Passport, PAN Card and Aadhar Card.
• Minimum Education – 10+2 (Class 12th), must be fluent in English and Hindi.
• Must be medically fit as per DGCA.
• No visible tattoo/marks.

Requirements

• Age Limit: For freshers with no past flying experience is 18 to 28 years.
• Age Limit: For Experienced crew, up to 35 years.
• Minimum Height - 155 cms for female and 167.5 cms for male (and weight in proportion).
• BMI range for female 18 – 23 and for male 18 - 25.
• The nature of your job will require travel, working for long hours and in shifts.
• Location: Transferable to any of the operational crew bases.

Benefits

• Akasa Air does not solicit or accept any form of payment from candidates or institutions during its recruitment process.
• Individuals engaging with unauthorized entities do so at their own risk.
• We encourage you to report any such incidents to [email protected] for appropriate action.