[Hiring] Bookings and Operations Coordinator @Emapta

Role Description

Help Australian families access dependable childcare when they need it most. As a Bookings and Operations Coordinator, you'll connect parents with suitable babysitters, resolve urgent scheduling challenges, and ensure seamless booking experiences. Establish a long-term global career with Emapta, contributing to trusted childcare services while developing specialized operational expertise alongside exceptional Top 1% talent in an internationally connected workplace.

Qualifications

• More than 5 years of relevant professional experience.
• Strong experience in customer service, scheduling, booking coordination, or operations.
• Exceptional written and verbal English communication skills.
• Strong customer service and sales skills.
• Excellent organizational and time management skills.
• Ability to manage multiple priorities while maintaining accuracy and attention to detail.
• Strong computer proficiency and ability to learn new systems and processes quickly.
• Proactive approach to problem-solving.
• Resourcefulness and confidence in resolving operational challenges independently.
• Strong sense of reliability, ownership, and accountability for assigned responsibilities.
• Ability to work independently and collaborate effectively within a supportive team environment.

Requirements

• Monitor new, pending, and outstanding babysitter bookings.
• Assign suitable and available babysitters based on customer requirements.
• Contact babysitters proactively to secure coverage for outstanding bookings.
• Follow up on unanswered requests and pending confirmations.
• Manage babysitter availability, cancellations, and schedule changes.
• Verify the accuracy of booking details and customer requirements.
• Maintain accurate and updated booking records and systems.
• Manage after-hours bookings and operational matters independently.
• Answer inbound phone calls from Australian families professionally.
• Record non-urgent customer enquiries and all relevant information.
• Resolve routine booking concerns and escalate urgent matters as needed.
• Publish babysitter recruitment advertisements through designated channels.
• Manage shared inboxes and respond to emails professionally and promptly.

Benefits

• Day 1 HMO coverage with free dependent.
• Competitive Salary Package.
• Day Shift Schedule.
• Permanent WFH arrangement.
• Salary Advance Program through our banking partner.
• Unlimited upskilling through Emapta Academy courses.
• Free 24/7 access to our office gyms with a free physical fitness trainer.
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more).
• Unlimited opportunities for employee referral incentives.
• Standard government and Emapta benefits.
• Total of 20 annual leaves to be used at your own discretion.
• Fun engagement activities for employees.
• Mentorship and exposure to global leaders and teams.
• Career growth opportunities.
• Diverse and supportive work environment.