[Hiring] Journey Services Specialist @Hopesglobalgetaways

Role Description

Are you someone who enjoys organizing details, exploring new places, and delivering excellent customer experiences? We are expanding our virtual team and looking for individuals interested in helping travelers simplify their vacation planning.

As a Journey Services Specialist, you will serve as a resource for clients seeking assistance with vacation selections, booking arrangements, and travel preparation. Your focus will be on making the planning process organized, informative, and convenient.

You may assist with:

• cruises
• all-inclusive resorts
• family vacations
• luxury stays
• couples getaways
• group trips
• international experiences

Qualifications

• Enjoys helping people and providing attentive customer support
• Confident communicating through email, phone, and online platforms
• Strong planning skills and ability to stay organized
• Detail-conscious when reviewing information and completing tasks
• Comfortable researching and comparing available services
• Able to work independently and manage competing priorities
• Responsible, adaptable, and willing to learn new processes
• Familiarity with computers and everyday digital applications
• Willingness to learn reservation software and supplier procedures
• Reliable internet connection and compatible computer or device
• Must be 18 years of age or older
• Must reside in the United States, United Kingdom, Mexico, Spain, Australia, or another qualifying country

Training & Development

• Understanding client vacation needs and preferences
• Researching destinations and vacation experiences
• Learning resort, cruise, and leisure travel products
• Navigating supplier booking systems and reservation tools
• Managing confirmations, itineraries, and client documentation
• Developing customer communication and follow-up skills
• Access to industry certification opportunities
• Continued supplier education and professional mentorship

Opportunity Highlights

• Work remotely from an eligible location
• Flexible part-time or full-time scheduling
• No previous travel industry experience required
• Training resources for individuals entering the industry
• Access to established supplier systems and planning tools
• Travel-related discounts and industry benefits where applicable
• Opportunities to build organizational, customer service, and sales skills
• Continued professional development and learning opportunities