[Hiring] Billing Agent @Sherweb

Role Description

Here's how you will contribute to the success of the company:

• Carry out billing operations using our internal computerized system:
• Create a ticket that corresponds to the client’s need and proceed with the standard operations (update client information, generate a copy of the invoice, make a payment, terminate the process, etc.).
• Prepare credit notes and have them authorized.
• Apply refunds to the clients’ credit cards through the appropriate credit card company.
• Adjust to client accounts, invoices or contracts.
• Carry out technical operations, even to our computerized system if required, to ensure our clients are invoiced correctly.
• Analyze and solve problems about invoicing and ensure a close follow-up with the client, either by phone or by email.
• Communicate with the appropriate credit card company when required.

Qualifications

• College diploma or professional certification in Administration and/or relevant experience.
• At least 1 year of experience in customer service or in an administrative role.
• A relevant experience in a financial operations department will be considered an asset.
• Knowledge of Office suite software, including advanced knowledge of Excel.
• Able to work within department hours of 7am - 8pm EDT.
• Bilingualism (French / English).

Benefits

• A fast-paced work environment that adapts to you.
• A friendly and diverse work culture with inclusion and equality at the heart of our actions.
• State-of-the-art technology and tools.
• A results-oriented culture where talent, action, and thinking outside the box are given due recognition.
• Annual salary review based on performance.
• Generous and caring colleagues of various professional and cultural backgrounds.
• A flexible total compensation offer.
• A base salary ranging between 37,030$ and 52,900$ yearly.
• Vacation time that considers your previous experience.
• Advanced paid hours to recharge your batteries (holidays and mobile days).
• Flexible benefits plan that adapts to your needs.
• Flexible savings fund options.
• A monthly home internet allowance.
• Considerable growth opportunities.
• A career path with opportunities to learn and grow.
• Proximity to your direct manager and open, honest communication to support your development.
• Multiple initial and on-the-job training opportunities and tools to track your progress and help you scale up in your career.
• Last but not least: “Sherweblife” - a rich calendar of activities that allow us to gather virtually and face-to-face throughout the year.