[Hiring] Bilingual Test Support Agent @Acuity Insights

Role Description

Help applicants feel supported when it matters most. Every year, thousands of people complete Casper as part of applying to programs in medicine, nursing, and other professions. Casper helps universities and colleges learn more about applicants beyond their grades, focusing on human skills that matter in these professions, like empathy, communication, ethical judgment, and problem-solving.

As a Test Support Agent, you’ll support applicants in real time while they complete their Casper test. You’ll:

• Answer questions and help solve technical problems.
• Reassure applicants who may be anxious or frustrated.
• Help ensure tests are completed fairly and according to the rules.
• Monitor live tests and connect with applicants when issues arise.
• Assist outside of live tests by answering questions and reviewing submissions.

This is flexible, remote work that can fit alongside school, another job, or other commitments, with a minimum of four paid hours each week.

Qualifications

• Professional fluency in both English and French, written and spoken.
• No previous experience with Casper or assessment work required.

Requirements

• To live in Canada and be legally able to work in Canada.
• A reliable computer and internet connection.
• A smartphone for two-factor authentication.
• Availability to support the live test schedule.
• No plans to apply in the near future to a school or program that requires Casper.

Benefits

• Earn $25 CAD/hour, with a minimum of 4 paid hours each week.
• Work remotely from anywhere in Canada.
• Paid training and shadowing opportunities.

Training & Getting Started

Your paid training will include:

• A live onboarding session with the team.
• Online training modules you can complete remotely.
• Two to three live test sessions where you’ll shadow experienced Test Support Agents.

Steps to Join Our TSA Community

• Apply by completing a short application.
• Complete a bilingual mini-Casper.
• Meet someone from Applicant Support for a short video conversation.
• Join our TSA community if it’s a match.