[Hiring] Bilingual Member Intake Specialist @Nadia Care

Role Description

We are seeking a remote Bilingual (Spanish) Member Intake Specialist to serve as the vital first point of contact for new members joining Nadia Care. As the entry point to our care team, you set the tone for a member’s entire journey. Responsibilities include:

• Welcoming families and conducting their critical first visit.
• Educating them on our services and completing initial intake.
• Once successfully enrolled, scheduling, and completing the first visit with the member, you will seamlessly pass them to their designated Maternity Navigator for ongoing care and support.

Work Schedule:

• Monday, Wednesday, Friday: 8:30am-5:30pm ET
• Tuesday, Thursday: 11:00am-8:00pm ET

This role will report directly to the Senior Manager of Care Delivery.

Key Responsibilities

• First Visit & Onboarding:
  • Serve as the first face of Nadia Care by conducting up to 7 comprehensive, virtual Welcome Visits per day.
  • Assess members' baseline needs and educate them on our services.
  • Identify and escalate any urgent medical or social needs to the clinical team as they arise.
  • Establish a warm, trusting relationship.
• Care Team Warm Handoff:
  • Coordinate directly with Maternity Navigators and clinical specialists to ensure smooth care transitions.
  • Pass critical intake notes to the core team.
• System Documentation:
  • Maintain rigorous data accuracy across platforms by logging interactions, scheduling visits, and tracking onboarding progress in systems like Athena.

Qualifications

• 3-5+ years in patient onboarding, member engagement, customer service, community health, or healthcare navigation (experience with Medicaid populations is a strong plus).
• Fully fluent in English and Spanish (verbal and written) with strong conversational fluency and comfortable using non-technical terminology with members.
• High emotional intelligence, active listening skills, and the ability to build immediate rapport while guiding members through structured talk tracks.
• Comfortable navigating CRM platforms, virtual communication tools, and scheduling software (e.g., Acuity, Spruce, EHRs, MacOS).
• Comfortable working independently in a fast-paced, high-growth startup environment while hitting daily outreach quality and engagement targets.
• High school diploma or GED equivalent; reliable home internet access and a quiet space for taking calls.

Requirements

• This is a full-time hourly position with a pay range between $19-$22/hr. Exact compensation will depend on years of direct relevant experience.

Benefits

• Time Off That Works for You:
  • Recharge with annual paid holidays off.
  • Full-Time Salaried Employees (Exempt): Enjoy unlimited time off after the 90-day introductory period.
  • Full-Time Hourly Employees (Non-Exempt): Receive three weeks of paid time off after the 90-day introductory period.
• Comprehensive Health & Wellness Coverage:
  • Medical Insurance: Access top-tier healthcare, covering hospital, surgical, and prescription drug benefits. Coverage begins the first of the following month.
  • Dental Insurance: Coverage for preventive care, as well as basic and major procedures.
  • Vision Insurance: Coverage for routine eye exams and eyeglasses.
• Security & Future Planning Options:
  • Stock Option Grant: We believe in shared success.
  • Life Insurance: Financial protection for your beneficiaries.
  • Disability Insurance: Short-term and long-term coverage in case of illness or injury.
  • 401(k) Retirement Plan: Opportunity to save for the future.