[Hiring] Customer Service Representative @Direct Meds LLC

Role Description

Direct Meds is seeking a full-time Customer Service Representative to support our growing telehealth and partner clinic network. This role is ideal for someone who enjoys helping others, solving problems, and delivering an exceptional customer experience in a fast-paced, remote environment.

As a Customer Service Representative, you'll be the first point of contact for patients, helping them navigate their care journey while ensuring every interaction is professional, compassionate, and efficient.

What You'll Do

• Respond to patient inquiries via phone, email, chat, and text in a timely and professional manner.
• Assist patients with account questions, order updates, and navigate the treatment process.
• Coordinate with clinical, pharmacy, and fulfillment teams to ensure a seamless patient experience.
• Accurately document all customer interactions in internal systems.
• Resolve issues with empathy while maintaining a high level of customer satisfaction.
• Meet performance goals for response times, quality, and patient experience.

Qualifications

• Minimum 2 years of customer service experience, preferably in healthcare, telehealth, medical offices, or pharmacy.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and attention to detail.
• Comfortable working in a fast-paced, remote environment.
• Ability to multitask while maintaining a positive and professional demeanor.
• Proficiency with computers and customer support platforms.

Requirements

• Experience in healthcare, telehealth, or wellness industries (preferred).
• Familiarity with EMR, CRM, or ticketing systems (preferred).
• Experience supporting patients in a remote environment (preferred).
• Knowledge of GLP-1 medications, HRT, peptides, or wellness programs (preferred).

Equipment Requirements

• A reliable personal laptop or desktop computer.
• A quality headset for calls.
• High-speed internet connection.

Benefits

• Competitive compensation.
• Comprehensive benefits package (Health, Dental, and Vision).
• Fully remote position.
• Paid time off and company holidays.
• Opportunities for career growth within a rapidly scaling company.
• Exposure to innovative therapies in wellness and longevity.

How to Apply

Submit your resume along with a brief note describing your customer service experience, particularly in healthcare, telehealth, or other patient-facing environments.